API Support Engineer
Amazon
API Support Engineer
Amazon
Sells products online and rents cloud computing
Amazon is investing heavily in building a world-class advertising business, and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily, and are breaking fresh ground to create world-class products. We are highly motivated, collaborative, and fun-loving, with an entrepreneurial spirit and a bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast and is highly visible to senior leadership.
We're looking for a Developer Support Engineer to join our global Advertising API Support team. In this role, you'll be the technical expert for developers and advertising partners integrating with the Amazon Ads API — troubleshooting complex integration issues, debugging API behavior, and driving root-cause resolution. You'll also serve as a Technical Account Manager (TAM) for a portfolio of key partners, owning those relationships end-to-end and proactively guiding them toward successful, scalable integrations.
This is a hybrid role that blends technical depth with meaningful account ownership. It's ideal for someone who is a fast learner and enjoys solving hard technical problems while being the trusted technical partner that customers rely on.
Key job responsibilities
As a Developer Support Engineer, your responsibilities will include, but are not limited to:
- Providing support directly to developers using the Amazon Advertising API
- Writing code samples, tutorials, and technical articles for the developer community
- Collaborating with internal stakeholders to drive timely customer communication during critical events
- Contributing to documentation, runbooks, and knowledge base articles
- Owning the technical relationship for a portfolio of key API partners, serving as their primary point of contact
- Proactively monitoring partner health, anticipating risks, and driving resolution before issues escalate
- Building trusted, long-term relationships and representing the voice of the customer internally
- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience working with REST API based services
- Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl)
- Experience with data analysis and SQL
- Experience with web-based applications and HTTP
- Experience as a technical specialist in customer-facing roles
- Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
- Experience working with AWS Services
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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