Shared Services Manager

What is this role?The Shared Services Manager is a key leadership role responsible for overseeing billing, accounts receivable (A/R), and accounts payable (A/P) teams and operations. Reporting directly to the Chief Accounting Officer, this role is tasked with driving efficiency through process improvement and the installation of technology solutions.

What does an average day look like?

• Driving Results: Install technology solutions to drive efficiency in financial operations. Develop and manage reporting systems to track and measure performance.
• Taking Ownership: Manage billing, invoicing, accounts receivable (A/R), and accounts payable (A/P) teams and functions. Maintain and update finance and accounting policies to ensure compliance and efficiency.
• Making Decisions: Lead the team in implementing process improvements and technological solutions. Ensure that all financial operations are conducted efficiently and in alignment with company goals.
• Cultivating Relationships: Build and maintain strong internal partnerships to drive organizational success. Work closely with IT to develop and implement accounts payable (A/P) and accounts receivable (A/R) automation.
• Instilling Trust: Maintain appropriate internal controls to ensure financial integrity. Lead with transparency and accountability in all financial operations.
• Customer Focus: Ensure that billing, invoicing, and payment processes are handled with a high level of customer service. Develop processes that enhance the customer experience while ensuring financial accuracy.

What background should you have?

• 8 to 10+ years of experience in accounting and finance
• Bachelor’s degree in accounting, finance, economics, business administration, or related field
• In-depth experience with billing, invoicing, accounts receivable (A/R), accounts payable (A/P), customer service, and project management
• Proven success in leading change and process improvement, particularly in accounts payable (A/P) and accounts receivable (A/R) automation
• Experience with Microsoft Dynamics (Business Central) and Continia preferred
• Strong leadership skills with a hands-on approach and an internal partnership mindset
• Proven ability to build processes and manage internal and external systems
• Prior experience in building a control environment in a high growth company preferred
• Strong analytical, technical, and problem-solving skills
• Experience with project management tools, Microsoft tools, and virtual collaboration tools
• Knowledge of general accounting and financial reporting principles