MedStar Health

Not-for-profit health system delivering patient care

Director of Operations - Ophthalmology

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$114k - $220k /yrIn-person

About the Job

Requirements

A bachelor's degree in business or health administration, or an equivalent combination of education and experience, is required.
Five to seven years of management experience in a health care or managed care setting is required.
Prior experience managing multiple clinical locations is required.
Demonstrated organizational, problem-solving, interpersonal, oral, and written communication skills are required.
Knowledge of healthcare and CPT coding regulations is required.

Responsibilities

Coordinate planning, evaluate and monitor operational and financial performance at multiple clinical offices.
Manage, mentor, and oversee Office Managers to ensure efficient delivery of quality patient care.
Contribute to department goals and objectives and comply with department policies, procedures, quality standards, safety standards, and governmental and accreditation regulations.
Develop and initiate regional external marketing plans by evaluating referral patterns and building relationships with referring physicians to improve patient access and community visibility.
Develop and monitor physician schedule deployment to maximize patient access, use practice resources efficiently, and improve regional financial performance.
Direct daily operations of office or department programs, services, or regions; solve problems and communicate essential data to physicians, managers, and staff to ensure effective and efficient services.
Oversee clinical and administrative staff; interview, hire, evaluate, discipline, and discharge assigned managers and staff, and develop performance evaluation standards and objectives.
Direct regional financial performance by overseeing physician deployment and purchasing, evaluating work RVU activity, developing regional budgets, and resolving budget variances to achieve benchmarks and operational viability.
Ensure facilities and equipment are maintained; analyze and recommend capital equipment purchases and office expansions.
Maintain a regulatory and compliance environment by following organizational policies and procedures and ensuring mandatory training is implemented to meet state, local, and federal standards and regulations.
Maintain current knowledge of healthcare issues, standards of practice, CPT/ICD-9 codes, and professional group activities to support planning and management.
Manage office human resources in collaboration with the Human Resources Manager and Office Managers by reviewing and implementing policies, recommending staffing strategies, and recommending and approving employee and managerial development plans.
Monitor patient satisfaction, ensure complaints are handled, and act as a patient advocate when needed to support managers and resolve sensitive or escalated issues.
For the WHC/WCI location, support the Executive Director in MedStar Georgetown Cancer Institute initiatives in the southern region and across MedStar Health.
For the WHC/WCI location, ensure ongoing compliance with NAPBC and Commission on Cancer accreditation standards and potentially oversee the Fellowship Program.
Participate in meetings and committees, represent the department and hospital in community outreach, and participate in multidisciplinary quality and service improvement teams.

Desired Qualifications

A master's degree in Healthcare Administration is preferred.
Experience working with physicians is preferred.

About the Job

General Summary of Position
Responsible for directly coordinating planning evaluating and monitoring operational and financial performance at multiple clinical offices. Manages mentors and oversees Office Managers to ensure quality patient care is delivered in an efficient environment.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.

Develops and initiates external marketing plans for the region by evaluating referral patterns and establishing and maintaining relationships with new and existing referring physicians to improve patient access to services and promote visibility in our community.

Develops and monitors physician schedule deployment to maximize patient access ensure efficient use of practice resources to improve the financial performance of the region.

Directs and manages the daily operations of office/department programs and services or regions by actively problem solving and communicating essential data to physicians managers and staff to assure services are effectively rendered in an efficient working environment.

Oversees diverse team of clinical and administrative staff in the areas of responsibility. Interviews hires evaluate the performance of managers and staff assigned and when necessary disciplines and discharges. Develops performance evaluation standards and objectives and may monitor and evaluate staffs performance.

Directs the financial performance of the region by developing overseeing and monitoring physician deployment providing purchasing oversight evaluating work RVU activity developing regional budgets and resolving budget variances to achieve best practice benchmarks and ensure operational viability.

Ensures facilities and equipment are maintained to provide a professional setting with fully functioning equipment for the patient care experience. Provides analysis and recommendations for capital equipment purchases and office expansions.

Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state local and federal standards and regulations.

Maintains current knowledge of health care issues standards of practice CPT/ICD-9 codes and professional group activities to facilitate effective planning/management.

Manages human resources of the offices in collaboration with the Human Resources Manager and Office Managers by reviewing and implementing organizational policies and procedures analyzing and recommending efficient staffing strategies and recommending and approving employee and managerial developmental plans.

Monitors patient satisfaction levels at clinical offices to ensure that all patient complaints are effectively handled to attain maximum patient satisfaction. When necessary will act as a patient advocate to provide support to managers and resolve sensitive and/or escalated issues.

WHC WCI location: Supports the Executive Director in MedStar Georgetown Cancer Institute's initiatives in the southern region and across MedStar Health. Ensures ongoing compliance with NAPBC and Commission on Cancer accreditation standards. May be responsible for the Fellowship Program.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

Bachelor's degree in business/health administration or equivalent combination of education and experience required
Master's degree in Healthcare Administration preferred

Experience

5-7 years Management experience in a health care or managed care setting; prior experience managing multiple clinical locations required

Licenses and Certifications

No special certification registration or licensure required

Knowledge Skills and Abilities

Demonstrated organizational problem-solving interpersonal oral and written communication skills: knowledge of healthcare and CPT coding regulations required.
Experience working with physicians preferred.

This position has a hiring range of

USD $114,004.00 - USD $219,960.00 /Yr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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