Onsite IT Support Technician

Overview

We are looking for an Onsite IT Support Technician to support a manufacturing industry client in their Suzhou office. This is an entry-level role suitable for candidates with 1–2 years of IT support experience. English is not required.

Location: 中国江苏省苏州市工业园区

Responsibilities:

• Provide onsite support for daily IT issues in the office and occasionally in the production area.
• Handle basic Windows and Office-related troubleshooting (login issues, software installation, system updates, etc.).
• Support end users with PC setup, account creation, password reset, and basic IT operations.
• Perform simple hardware tasks such as replacing peripherals, checking cables, memory/SSD replacement, and basic diagnostics.
• Assist in managing IT assets including laptops, monitors, and accessories.
• Troubleshoot printers, network connectivity (simple checks), and conference room equipment.
• Work with the client’s internal IT team or vendors when issues need escalation.

Requirements: 

• 1–2 years of experience in IT helpdesk, desktop support, or similar junior IT roles.
• Good understanding of Windows OS and Microsoft Office troubleshooting.
• Basic hardware knowledge (laptop/desktop components, peripherals, cabling).
• Customer-focused, proactive, and comfortable interacting with end users onsite.
• Able to work independently with guidance from senior engineers or Service Delivery Manager.
• No English requirement — Mandarin Chinese only.
• Immediate availability is an advantage.

Preferred Skills ( Optional ): 

• Basic understanding of network fundamentals (LAN, Wi-Fi, IP checking).
• Experience supporting manufacturing clients is a plus but not required.

About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.