Epic Analyst - Hospital Billing

The UHealth-University of Miami Health System IT Department has an opportunity for a full-time Epic Analyst- Hospital Billing.

The Epic Analyst- Hospital Billing assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities:

• Serves as a support contact for application end‐users.Identifies issues and works to resolve them.

• Designs, develops, implements, and maintains the application. 

• Supports all phases of testing and document workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Assists with analyzing the impact of information technology in clinical work processes.

• Participates in on-call rotations and support.

• Attends and participates in applicable committees.

• Maintains regular communication with team members and participates in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

The Epic HB Analyst is responsible for the design, implementation, support, and optimization of the Epic Hospital Billing module. This role ensures that billing workflows are efficient, compliant, and aligned with organizational goals. The analyst collaborates with operational stakeholders, IT teams, and Epic representatives to deliver high-quality solutions that enhance revenue cycle performance.

• Experience in automation build/upgrade functions

• Expertise Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance

• Configure, build, and maintain Epic HB applications to support hospital billing workflows.

• Analyze and translate business requirements into system specifications and solutions.

• Lead and participate in system testing, validation, and go-live support.

• Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations.

• Collaborate with revenue cycle teams to identify opportunities for workflow optimization.

• Maintain documentation for system configurations, processes, and training materials.

• Ensure compliance with regulatory requirements and billing standards.

• Participate in on-call rotations and provide after-hours support as needed.

• Support change management processes and adhere to IT governance policies.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor's degree in Healthcare Administration, Information Systems, or related field.

• Minimum 3 years of experience as an Epic HB Analyst in a healthcare setting.

• Epic HB certification required; additional Epic certifications (e.g., PB, Resolute, Resolute Hospital Billing Expected Reimbursement Contracts Administration, Resolute Hospital Billing Claims, and Electronic Remittance Administration) preferred.

• Strong understanding of hospital billing workflows and revenue cycle operations.

• Excellent problem-solving, communication, and project management skills.

• Experience with Epic upgrade cycles, testing, and documentation.

• Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred

• Experience working in a multi-hospital or integrated delivery network environment preferred

• Knowledge of CMS regulations, payer requirements, and billing compliance preferred

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to lead, motivate, develop and train others.

• Proficiency in computer software (i.e. Microsoft Office).

• Commitment to the University’s core values.