Davies North America

Global insurance professional services and tech

Customer Service Advisor

Claims AdjudicationUpdated on Nov 13

Part-timePreston, UKNo salary listed

About the Job

Requirements

Previous First Notification of Loss (FNOL) experience for an insurer or as a claims handler is advantageous but not essential.
Previous contact centre experience is an asset but is not essential.
The role requires strong telephone manner, customer service skills, and the ability to think quickly.
The role requires strong attention to detail.
The role requires a self-motivated and engaged approach.
The role requires a positive, self-confident, professional, and tactful approach to customer calls.
The role requires empathy, tact, assertiveness, and diplomacy when assisting customers who may be distressed or concerned following an incident.
The role requires PC literacy and strong administrative skills.

Responsibilities

Respond to inbound calls from home emergency insurance customers.
Work to targets and key performance indicators in a friendly, professional call centre environment.
Support customers throughout their claims journey, from initial notification to resolution.
Validate policyholders, diagnose issues, and deploy appropriate trade contractors while keeping customers informed.
Take policy excess payments, arrange boiler services, and negotiate with contractors.
Develop the opportunity to support multiple insurance product lines.

Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team in Preston.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

3 month Fixed Term Contract
Start date: 12th October 2026
Location: This roles is based in our office in Fulwood, Preston.
Hours: 25 hours a week, Monday to Sunday rota, 5 hours each shift
Shift Time: 18:00 - 23:00

Respond to inbound calls from home emergency insurance customers
Work to targets and KPI’s in a friendly and professional call centre environment
Support the customer through the journey of their claim from initial notification to resolution
Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
Take excess policy payments, arrange boiler services and negotiate with contractors
Opportunity to multi skill across many insurance product lines.

Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
Previous contact centre experience is an asset but is not essential
Excellent telephone manner with strong customer service skills and the ability to think on your feet
Demonstrate strong attention to detail in all tasks
Self-motivated and engaged
Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
PC literate with excellent administrative skills.

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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