Customer Success Implementation Specialist

Customer Success Implementation Specialist

Remote - Full Time

We are seeking an Customer Success Implementation Specialist to join our Practice Growth team, a pivotal role as we continue scaling our operations at RxVantage. This person will play a crucial part in onboarding and supporting medical practices, ensuring they successfully integrate with our platform and achieve long-term success. If you're someone with strong communication, organizational skills, and a knack for multitasking, this could be the perfect opportunity.

Location: 

Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work.

What you’ll be doing:

• Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform.
• Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach.
• Oversee practices post-launch for the first 90 days to ensure product usability and drive long-term engagement.
• Present new features to both new and existing customers and activate those features in their account settings if they show interest.
• Identify and explore opportunities to expand existing customer locations and launch new ones during customer interactions.
• Participate in special projects as assigned by management and collaborate with the full Account Management team to optimize client engagement strategies.
• Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively.

The ideal candidate:

• 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries.
• Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Hangouts.
• BA/BS degree or equivalent practical experience.
• Key Attributes:
• Strong communication, multitasking, and organizational skills.
• Collaborative spirit with the ability to work independently.
• Passion, curiosity, and a results-driven mindset.