Full-Time
Quality Control Auditor
CSG Systems International
5,001-10,000 employees
BSS software and services for telecommunications
Compensation Overview
$20.19 - $32.31/hr
Omaha, NE, USA
In Person
 Accounting (1) |
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- Work a flexible 40-hour-per-week schedule, typically from 7:00 PM to 3:00 AM, with schedule variation based on business needs.
- Use a personal computer and Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
- Stand or walk for 95% of the shift and frequently bend, stoop, and lift materials weighing 25-50 pounds.
- Understand business and technical processes.
- Work independently and as part of a team.
- Use English proficiently in a business environment.
- Conduct comprehensive audits of business and technical processes to ensure compliance with company policies and industry regulations.
- Evaluate production processes for efficiency and effectiveness and identify areas for improvement.
- Analyze expenses and related documentation for accuracy and adherence to budgetary guidelines.
- Use Microsoft Office and other office applications to document audit findings, create reports, and manage data.
- Research information to support audit conclusions.
- Prepare clear, concise, and accurate reports on audit results, including recommendations for corrective actions.
- Present audit results to relevant stakeholders, highlighting key findings and potential risks.
- Collaborate with various departments to understand existing processes and implement quality control measures.
- Previous quality control or auditing experience.
CSG Systems International provides BSS software and services mainly for telecoms, with clients in other sectors such as financial services and government. Its cloud-first platforms—CSG Xponent for converged billing and revenue management, Ascendon for digital monetization and customer engagement, and Forte for payment processing—handle billing, lifecycle management, and payments. The company differentiates itself with a scalable cloud-native stack, end-to-end CPQ and partner management, and strategic acquisitions like Kitewheel and iCG Pay that strengthen analytics and payment capabilities. Its goal is to help service providers monetize digital services, streamline billing and customer interactions, and bring new offerings to market quickly while maintaining long-term carrier relationships.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Englewood, Colorado
Founded
1994
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Simplify's Take
What believers are saying
- DISH renewed CSG in January 2026, extending mission-critical revenue through 2030.
- CFIUS cleared the NEC merger on May 7, 2026, removing a major deal hurdle.
- CSG posted $1.22 billion 2025 revenue and raised its dividend in January 2026.
What critics are saying
- NEC owns CSG now; integration failures by 2027 can erase sales momentum.
- CSG cut about 40 workers in Q1 2026, signaling margin pressure and restructuring.
- Comcast, Charter, and DISH concentration still threatens revenue if renewals slip.
What makes CSG Systems International unique
- CSG’s billing, payments, and customer-care stack stays embedded at DISH through 2030.
- ePLDT selected CSG in March 2026 for quote-to-cash modernization across enterprise services.
- NEC completed CSG acquisition on May 14, 2026, pairing it with Netcracker.
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Benefits
Remote Work Options
Hybrid Work Options
Paid Vacation
Health Insurance
Mental Health Support
Parental Leave
Phone/Internet Stipend
Growth & Insights and Company News
6 month growth
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↑ 0%CSG positioned as a Leader in the SPARK Matrix(TM): Customer Communications Management, 2026 by QKS Group. Jul 13, 2026, 08:25 ET * The QKS Group SPARK Matrix(TM) provides competitive analysis & ranking of the leading Customer Communications Management vendors. * CSG, with its comprehensive solution, has received strong ratings across technology excellence, and customer impact. PUNE, India, July 13, 2026 /PRNewswire/ - QKS Group announced today that it has named CSG as a leader in the SPARK Matrix(TM): Customer Communications Management, 2026. Saurabh Raj, Principal Analyst at QKS Group, states, "CSG stands out for moving AI beyond content assistance and embedding it directly into live customer journeys. Its AI agents support use cases such as payment reminders, intent classification, content generation, and fraud identification, supported by governance controls and a multi model architecture. This gives enterprises a practical foundation for using AI to improve decision speed, journey completion, and operational efficiency while maintaining oversight of customer communication outcomes." The QKS Group SPARK Matrix(TM) includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the Customer Communications Management providers in the form of the SPARK Matrix(TM). The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions. "It's an honor to see CSG recognized as a leader in the 2026 SPARK Matrix(TM) for Customer Communications Management," said Katie Costanzo, President, Customer Experience, CSG. "Clear and timely communications directly power business results, and today's brands need AI that goes beyond content creation to close the loop from insight to action. With CSG Xponent, brands cut through the noise and ensure mission-critical communications drive engagement and trust in the moments that matter." Additional Resources: * For more information about CSG, visit here About CSG: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. Media Contacts: About QKS Group QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix(TM) evaluation framework, SPARK Plus(TM) analyst advisory platform, QKS Intelligence(TM) for market and competitive tracking, and QKS Community(TM) for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS's closed-loop research methodology - integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence. For more available research, please visit Research Media Contacts: SOURCE QKS Group
NEC snaps up CSG Systems and will merge it with Netcracker. NEC has acquired US based CSG Systems, which will be integrated into Netcracker which it also owns. May 14, 2026 CSG sells business support systems, customer experience and payment solutions to telecoms and other industries, such as financial services and healthcare, while Netcracker is described as a global leader in digital BSS and OSS solutions, AI-driven automation and cloud-native platforms. "Together, the combined business brings complementary strengths in technology, customer segments and geographic reach," says the release. Netcracker will assume responsibility for the operations and integration of CSG, which trades in software solutions for telco, broadband and digital service providers, while NEC "will support the combined organization through governance, strategic direction and global resources." The combination of the entities will bring "expanded capabilities" across customer engagement, monetisation, operations, AI-driven automation and cloud-native platforms, we're told. In terms of who will be running it, Andrew Feinberg has been appointed Chairman and Chief Executive Officer of the combined entity, as Netcracker integrates CSG's capabilities and looks to develop of "a unified, AI-driven digital portfolio." The combined portfolio is being pitched as supporting service providers looking to move toward more agile, AI-driven and cloud-native business models. The idea is to draw on NEC's global scale, and we're told "Customers will gain access to an enhanced portfolio of solutions that supports innovation, operational efficiency and the development of new digital business models." "This acquisition represents an important step toward strengthening NEC's global digital services business," said Takayuki Morita, President and CEO at NEC Corporation. "By bringing together Netcracker and CSG, we are enhancing our ability to deliver integrated, end-to-end solutions that support our customers' growth and long-term transformation. NEC will continue to support the combined business through our global technology leadership, customer relationships and management resources." Andrew Feinberg, Chairman and Chief Executive Officer at Netcracker added: "This is a significant milestone for our customers and our organization. We are creating one of the industry's most complete digital platforms, connecting customer engagement, monetization and operations in a single environment. This allows our customers to operate more efficiently, adapt faster and increasingly leverage AI to make better decisions across their business. Together, we are well positioned to support the industry's shift toward more integrated and intelligent operating models." Earlier this year, Netcracker signed a deal with T-Mobile to plug in the former's suite of digital BSS/OSS and cloud solutions, the benefits of which were broadly described as more agility, innovation and improved customer experience for the operator's wholesale business. This laid the ground for future opportunities in AI-driven personalisation, advanced 5G monetisation and IoT services, said the firms at the time. Deputy Editor Andrew joined Telecoms.com on the back of an extensive career in tech journalism and content strategy. Prior to Telecoms.com, he held numerous editorial, content marketing and publishing roles covering various technology markets. Want more Telecoms.com stories in your Google search results? Join 56,000+ members. Yes it's completely free.
Hugo, TP among winners at 2026 Excellence in Customer Service Awards. PENNSYLVANIA, UNITED STATES - Hugo and TP are among the major outsourcing firms named winners at the 2026 Excellence in Customer Service Awards, joining a global lineup that includes other outsourcing firms like TELUS Digital, SS&C Intralinks, CSG and AssureSoft, with Liveops and Simply Contact rounding out the finalist field. According to a press release, the Business Intelligence Group recognized companies across more than 20 industries and multiple continents for delivering measurable, human-centered customer experiences. The awards span seven categories and reflect a customer service landscape reshaped by artificial intelligence (AI) adoption, workforce redesign, and rising accountability for results - a shift that placed outsourcing providers at the center of this year's class. Outsourcing firms lead 2026 Customer Service Awards. This year's cohort places business process outsourcing (BPO) firms front and center. Hugo took home Outsource Partner of the Year, while TP, TELUS Digital, SS&C Intralinks, CSG, and AssureSoft were also recognized across categories tied to customer experience, technology integration, and operational performance. Liveops and Simply Contact rounded out the finalist field, underscoring the depth of competition among outsourcing providers vying for enterprise contracts. "The 2026 Excellence in Customer Service Award winners are not managing customers. They are earning them," said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. The remark frames a year in which judges weighted measurable outcomes - handle times, retention rates, SLA adherence - over brand storytelling. How AI and accountability shape the global outsourcing sector. What distinguished this year's winners, according to the organizers, was the rigor behind the results. "What stood out across this year's submissions was the accountability of the work. These are organizations and individuals who know their numbers and more importantly, they know what moved them," Fordyce said. He added that whether the tool was AI, culture change or process redesign, every winner could trace specific actions to specific outcomes. That standard reflects a broader shift across the outsourcing sector, where buyers are increasingly demanding evidence of impact rather than promises of capacity. The recognition of firms like Hugo, TP and TELUS Digital points to a market rewarding providers that combine specialized talent with AI-augmented delivery and transparent performance data. The 2026 winners' list arrives as the global outsourcing industry navigates a turning point - automation is reshaping service models, enterprise clients are tightening expectations on quality and cost, and the providers earning recognition are those proving they can scale capability and accountability in equal measure. Hugo Technologies was previously named the 2025 Outsourcing Impact Champion by Outsource Accelerator, in recognition of its groundbreaking "Hugo Academy" initiative - a program transforming education and employment pathways for African youth - alongside other BPO companies recognized for their social impact and corporate responsibility efforts. The company is also currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA's Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry. Similarly, TP continues to cement its leadership position in the global market. The firm recently ranked number one in the OA500 2025 index, a comprehensive and objective directory published by Outsource Accelerator that evaluates and ranks the world's leading business process outsourcing providers.
ePLDT Group powers enterprise transformation, customer-centric innovation with CSG. * 3 hrs ago ePLDT Group, the Information and Communication Technology (ICT) subsidiary of PLDT, has chosen CSG(R)(NASDAQ: CSGS) to support the next phase of its business growth. Together with CSG, ePLDT and its data center subsidiary, VITRO Inc., continue to build on their robust digital backbone to bring enterprise customers a faster activation process, more tailored tech offerings, and simpler billing experiences. "As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes," said Victor S. Genuino, President and CEO of ePLDT & VITRO Inc. "With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer-centric experiences for Philippine enterprises." With CSG Quote & Order and CSG Encompass, ePLDT Group further expands its ability to simplify complex enterprise requirements, drive sustained revenue and customer lifetime value, and reinforce its digital foundation across its portfolio of multi-cloud, data and AI, managed services, cybersecurity offerings, and data center solutions. In turn, these capabilities enable enterprises to reduce complexity, accelerate decision-making, and stay competitive by accessing ICT services that are easier to understand, procure, and deploy. "In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed," said Ian Watterson, Senior Vice President, Go-to-Market, CSG. "As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia-Pacific. We are humbled to build on CSG and PLDT's 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region." CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
CSG named a Leader in the Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. DENVER-BUSINESS WIRE- Rising customer expectations for connected, relevant, and effortless interactions are making journey analytics and orchestration critical to delivering consistent, personalized experiences that earn loyalty. As CSG(R)(NASDAQ: CSGS) helps businesses to meet and exceed those expectations, the company today announced that CSG has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. The evaluation assessed the company's overall Completeness of Vision and Ability to Execute. "It's not enough to understand the customer - businesses must act on that knowledge in real time and prove the value of every customer interaction," said Katie Costanzo, President, Customer Experience, CSG. "That requires a unified system that turns real-time data into clear decisions, measurable outcomes, and experiences customers can trust. I am incredibly proud that CSG has been named a Leader in the inaugural Gartner Magic Quadrant for Journey Analytics & Orchestration. Our Xponent platform turns real-time data into action that allows brands to build trust with customers in the moments that matter." Designed to bridge the gap between customer expectations and business execution, CSG Xponent allows brands to act with clarity in mission-critical customer moments. The platform integrates real-time data to drive in-the-moment personalization, so brands can identify and fix breaks in the customer experience as they occur. The result is a clearer, more straightforward experience for brands and their customers - and a stronger bottom line. For example, a US bank using CSG Xponent decreased inbound calls by 12%, tripled SMS responsiveness, reduced fraud cases by 25%, and delivered $30M in financial impact. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. To learn more about CSG Xponent and access the 2026 Gartner Magic Quadrant for Customer Journey Analytics & Orchestration, visit https://www.csgi.com/resources/2026-gartner-magic-quadrant-for-customer-journey-analytics-and-orchestration. Gartner, Magic Quadrant for Customer Journey Analytics and Orchestration, Christopher Sladdin and Daniel O'Sullivan, 24 March 2026 Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. Contact details: Julia Dakhlia External Communications +1 (402) 431-7376 [email protected] John Rea Investor Relations +1 (210) 687-4409 [email protected]