Emergency Response Agent

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. 

Position Summary and Objective

The Emergency Response Agent (ERA) provides corporate office locations with on-site emergency response, physical security, and protective services focused on rapid incident response, situational awareness, and coordination with the Physical Security Manager (PSM), guard force, and local law enforcement, EMS, and fire department. This position will be based in New York, NY, one of Global Guardian's supported corporate office locations. This Emergency Response Agent supports the site's baseline coverage and may be activated for Residential Security Team (RST) or Emergency Response Team (ERT) response during elevated incidents or special events, at the direction of the PSM or program leadership.


Essential Functions and Responsibilities
Incident Response

• Respond on-site within 90 to 120 seconds for critical incidents.
• Maintain continuous situational awareness across the assigned site; identify and respond to medical emergencies, unauthorized access/intruders, workplace violence, fire/life-safety events, suspicious activity or mail, and protests.
• Provide static, on-site protective coverage at the assigned office location.
• De-escalate tense situations involving individuals or groups.
• Respond to emergencies and perform first aid / medical response consistent with training and certification level.
• Conduct area patrols in and around the site and report suspicious activity.

Coordination & Reporting

• Communicate vulnerabilities and safety concerns promptly.
• Effectively communicate with clients and management through incident reports and other administrative tools, and report incidents promptly through internal tools and secure communication channels.
• Coordinate with internal and external responders, including guard force, local law enforcement, EMS, and fire.
• Assist the local Physical Security Manager (PSM) and site/contract leadership.
• Prepare and submit daily activity and incident reports on time, including expense and closing reports.
• Promptly identify and escalate deficiencies, failures, and security gaps per established escalation procedures.

Posture & Coverage

• Maintain a low-key, on-site posture focused on observation, deterrence, and verbal engagement.
• Reposition within the site as needed during elevated situations.
• Support RST activation (typically 7 to 14 days, staffed ad hoc rather than pulled from the office team) or ERT activation (immediate response for high-risk incidents such as active threats, major emergencies, or protests) as directed. May include the need to operate a vehicle to transport the principal with the security team from time to time.
• Assist with coverage schedules and team assignments to maintain minimum on-site redundancy.

Equipment & Administration

• Operate and maintain protective, operational, and communications equipment, including approved first-aid kits and weapons where authorized.
• Complete initial and ongoing training in de-escalation, emergency response, compliance, physical fitness, medical response, firearms, and active-shooter response; maintain physical readiness and complete recurring recertification.
• Assist with intelligence and other duties within the Command Post.
• All other duties, as assigned.

Competencies and Attributes

• Proven ability to build credible, trusted relationships on assignment at all levels of an organization.
• Strong security posture, maintaining composure with authorities, clients, team members, leaders, and public under urgency and pressure.
• Excellent judgment, discretion, and composure when handling sensitive client- and firm-related matters.
• Displays consistent professionalism and discretion and demonstrates strong engagement and reliability.
• Ability to operate current security/communications technology and to adapt to new digital systems.
• Comfortable operating with a high degree of autonomy and able to adapt approach across different teams and business needs.

Qualifications and Education

• 3+ years of executive protection or corporate security experience preferred.
• 8+ years of military, law enforcement or high-end corporate security experience.
• 3+ years of a security management background preferred.
• Planning and surveillance experience.
• Basic tactical experience in firearms.
• A high school diploma or GED preferred.
• Basic medical first aid training, AED; CPR certification required.
• TCCC required.
• EMT-B strongly preferred.
• NREMT certification and state-issued EMT license strongly preferred.
• Active state-issued armed security / concealed-weapons license as required for the assigned location.
• Valid New York State Armed Guard Registration Card (issued by the NYS Department of State) required.
• Possession of a valid New York State Pistol License and authorization to carry a firearm while on duty (must comply with New York Penal Law Article 400 and applicable NYC requirements) required.
• Must have completed all required New York state training for an armed security guard (must provide certificates) required.
• Employment is contingent upon passing a background check and a review of driving history for relevant disqualifying convictions.
• Working knowledge of the New York, NY area.
• Experienced in crisis response.
• This position requires the daily capacity to perform rigorous physical tasks and handle lethal weapons safely under high-stress conditions. Continued employment is strictly conditioned upon the initial and periodic passing of the company’s non-medical Physical Ability Test (PAT) and Firearms Qualification Test (annual training pipeline). Failure to meet or maintain these passing standards will result in reassignment, suspension, or separation from employment, consistent with applicable state and federal laws.

Position Type and Schedule

• Full-time, hourly non-exempt and part-time, hourly non-exempt roles available.
• 12-hour shift coverage, weekday baseline, with surge/on-call availability for special events, residential (RST) or emergency response (ERT) activation.
  • Schedule of 3 standard weekday 12-hour shifts (36 hours) each week for Full-Time employees.
  • Part-time employees will be expected to work weekday 12-hour shifts up to 24 hours each week.
• May require occasional travel to support surge coverage or RST/ERT activation at other program sites.
• Availability aligned to assigned shift schedule, plus surge/on-call periods during RST/ERT activation.
• Pay Range: $55 per hour.

Work Environment and Physical Demands
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: 

• Exposure to stressful situations, such as challenging individuals or approaching an unauthorized area. 
• Rapid and effective decision-making during unusual situations or emergencies. 
• Work in environments and under conditions that require carrying authorized weapons and ammunition, using protective gear and devices, and awareness of personal safety and the safety of others. 
• Work with multiple people of all ages and participate in physical activities and outdoor events.
• Exposure to sensitive and confidential information. 
• Regular computer usage. 
• Close and distance vision and ability to adjust focus. 
• Frequent sitting, standing, and walking may require extended periods and involve climbing stairs and walking up inclines and on uneven terrain. 
• On occasion, perform stressful and physical activity when needed. 
• 24/7 availability to the client while on a task.
• Held to professional standards to maintain a high degree of moral conduct and client safety.

As part of our commitment to maintaining professional standards for our clients, we reserve the right to review publicly available online content and public information on social media platforms to ensure alignment with our company's professional standards. We do not require, nor will we ask for, access to private, non-public social media accounts or passwords.
We reserve the right to review public-facing social media profiles and online content for compliance with company professional standards. We do not require, nor will we ask for, access to private, non-public social media accounts or passwords.

Global Guardian Values

• We are hyper-responsive
• We find a way to "yes"
• We do what we say
• We work as a team

Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].