Chronic Care Navigator

About Northern Montana Hospital

Northern Montana Hospital (NMH) is the center of a comprehensive system of medical and health care services, staffed with a team of caring professionals who are dedicated to meeting the growing needs of our Hi-Line communities. The not-for-profit, 25-bed Critical Access Hospital features a 24-hour physician-staffed emergency department, with state-of-the-art diagnostic imaging and electronic medical record services. Our large, quiet labor/birthing rooms are private and located away from other patient care areas. The private patient rooms on the 5th floor Medical/Surgical Department boast views from every window.

Administration, staff, and medical providers are committed to delivering high quality, comprehensive health care services to the people of the Hi-Line communities of Montana.

Specialties of our active staff of doctors include Anesthesiology, Emergency Medicine, Family Medicine, General Surgery, Hematology, Internal Medicine, OB/GYN, Oncology, Ophthalmology, Optometry, Orthopedic Surgery and Sports Medicine, Pain Management, Pathology, Podiatry, Psychiatry, Psychology, Radiology and Women’s Health.

For the convenience of our patients, we also host visiting physicians at our clinics in the areas of:

• Cardiology
• Neurology
• Pediatric Pulmonology
• Urology
• Radiation Oncology
• Nephrology
• Endocrinology
• Optometry

About the role

The Chronic Care Navigator (CCN) works in collaboration with the primary care provider and all members of the health care team. The CCN will be responsible and accountable for direct and indirect patient care for designated patient populations. They will assess healthcare need and identify community resources. They serve as patient advocate and assist in identification and improvement of service delivery. The CCN is responsible for facilitating care coordination services for patients in need of enhanced care coordination services. Eligible patients will be ensured that they will receive timely, high quality and efficient health care and support services through the development of a multi-disciplinary care plan, self-management goals and referrals to both internal and external resources. The CCN also serves as a clinical resource to other clinical staff.

Qualifications

• Bachelor’s degree in a health related field or RN with a minimum of 12 months experience in health care setting OR Associate’s degree in health related field or LPN with a minimum of 36 months experience in health care setting.
• Ability to obtain Chronic Care Professional (CCP) Certification within 24 months.
• Ability to work independently and exercise clinical judgment in interactions with Physicians, payers, patients and their families.
• Strong organizational, time management, and project management skills, with ability to prioritize multiple responsibilities and complete projects successfully.
• Strong analytical, data management, and problem-solving skills.
• Aware of scope of practice boundaries, comfortable seeking direction and assistance from appropriate resources.
• Effective verbal and written communication skills, including excellent negotiation skills.
• Proficiency in computer applications, including electronic medical record, and Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• Ability to adhere to strict confidentiality guidelines by maintaining patient, employee, and organizational confidentiality and ensuring compliance with all HIPAA requirements.
• Strong customer service and cultural competency skills, with the ability to meet patients and others needs while following office policies and procedures.
• Ability to work collaboratively as part of a team and appropriately delegate responsibilities and tasks to appropriate team members.
• Demonstrate adaptability to changing conditions and work responsibilities, with the ability to perform effectively in stressful situations.
• Demonstrates a positive attitude and supports organizational change.

Health, dental, life, and FLEX/HSA benefits available with 403-b option.

Salary is commensurate with up to 10 years of experience.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Applicants requiring accommodation(s) during the application or interview process are encouraged to contact us at [email protected] or 406-262-1401. Requesting an accommodation is voluntary and will not negatively affect your application. All requests will be kept confidential.

NMH will not sponsor applicants for work visas for this job.