IAM Access Management Analyst

Job Description

Job Title:      IAM Access Management Analyst
Location:      Dayton, OH (WPAFB) on-site
Supporting:  The Defense Logistics Agency (DLA) **Top Secret Security Clearance**

Overview

CompTech is seeking a motivated and detail-oriented IAM Access Management Analyst to support the Defense Logistics Agency (DLA). This role is ideal for an IT support professional with strong troubleshooting skills, customer service experience, and a security-focused mindset who thrives in mission-critical environments supporting national defense operations.

Scope of Work

The IAM Access Management Analyst will provide technical support to end users for system access, account management, hardware/software issues, and connectivity problems while ensuring compliance with DoD cybersecurity requirements and access control procedures. This individual will serve as a frontline resource supporting users across secure enterprise environments and coordinating with infrastructure, cybersecurity, and operations teams to resolve technical issues efficiently and professionally.

This role offers the opportunity to support critical defense missions in a highly collaborative, fast-paced, and security-focused environment.

Key responsibilities include:

• Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues
• Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality
• Respond to support requests via phone, E-Mail, ticketing systems, and online support tools
• Document, track, and monitor incidents and requests using applicable systems and tools
• Coordinate with internal teams and technical departments to resolve user issues and escalations
• Support identity and access management processes in accordance with DoD security policies and procedures
• Troubleshoot connectivity issues related to remote access, user authentication, and network access
• Maintain professionalism and customer service excellence while supporting users in high-pressure environments
• Follow established procedures for incident response, account provisioning, and issue escalation
• Assist with maintaining accurate documentation and knowledge base materials

Knowledge, Skills, and Certification Requirements:

• Minimum two (2) years of experience in a customer service or technical support role
• Minimum one (1) year of experience in a help desk or IT support environment
• Experience supporting enterprise users in secure or regulated environments preferred
• Experience working with ticketing systems and incident tracking tools preferred
• Candidates must possess an active DoD 8140 IAT-Level II compliant certification, including one of the following:
  • Security+ CE, CySA+, SSCP, CASP+ CE, CCNA Security, CND, GSEC, GICSP, CISSP (or Associate), GCED, GCIH, CCNP Security

Security Clearance Requirements:

• Top-Secret

Salary:

• $70k - $75k, benefits, PTO, 401k+matching