Elwyn of Pennsylvania and Delaware

Provides behavioral health services and recovery

Incident Coordinator

Regulatory Compliance & EthicsUpdated on Nov 10

Full-timeMedia, PA, USANo salary listedIn-person

About the Job

Requirements

High school diploma or equivalency (GED) is required.
Three years of experience working directly with persons with intellectual disabilities or other developmental disabilities is required.
Previous experience working within a unionized workforce is helpful.
The candidate must be able to work in a fast-paced environment and manage and prioritize multiple, often competing priorities.
The candidate must demonstrate strong attention to detail, time management, and organizational skills.
The candidate must demonstrate sound judgment and the ability to solve problems and make decisions independently with little need for direct supervision.
The candidate must be able to anticipate needed changes or identify problem areas and take effective action.
The candidate must be able to work effectively as part of a team and lead a team through a quality improvement process.
The candidate must possess customer interaction, collaboration, presentation, and written and verbal communication skills.
The candidate must have intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; report-writer experience is preferred.
Experience using or knowledge of Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is preferred.
The candidate must obtain and maintain Pennsylvania Certified Investigator certification.
The candidate must have a current, valid driver's license in their state of residence and at least two years of driving experience, with up to three years of driving experience in the United States if available, and an acceptable driving record.

Responsibilities

Maintain a designated caseload and complete assigned aspects of the incident management process according to Elwyn policy, including on-call coverage responsibilities.
Review all Incident Reports to determine appropriate and required actions.
Review on-call notes from the Administrator On-Call and Nurse On-Call to determine whether an incident reportable under applicable regulations has occurred.
Request an Incident Report from a program if one has not been received.
Ensure timely filing and entry into designated systems within 24 hours and submission to designated reporting agencies where applicable.
Forward Incident Reports to the appropriate Quality Improvement Specialist or Coordinator in the Quality Improvement Department when appropriate.
Ensure reports are filed with applicable outside agencies, including Adult Protective Services, Older Adult Protective Services, or law enforcement.
Track Incident Reports, send tracking updates to program leadership weekly, update the tracking sheet as materials arrive, and remove incidents once all required materials are received.
Ensure required investigations are assigned to a Certified Investigator.
Provide investigators with information needed to begin investigations, including incident reports and case numbers, applicable suspension forms, contact details for program leadership, and known witness contact details.
Notify the Director of Labor Relations when represented staff are involved, and connect with the service area's Human Resources Business Partner about staff participation issues involving other staff.
Request updates from Certified Investigators as needed to ensure timelines are met.
Thoroughly review investigatory statements to identify additional targets and follow up to ensure required actions are taken, including identifying additional reportable incidents, entering new incidents into the appropriate system, and deciding whether separate investigations are required and assigning them accordingly.
Schedule an administrative review wrap-up meeting within five days after each investigation is completed.
Forward investigation findings and the corrective action plan from the corrective portion of the administrative review to Quality Improvement with required verification attached.
Finalize reportable incidents in the incident management system within 30 days of the incident date, or extend the timeline as appropriate.
Attend assigned committees and subcommittees.
Maintain current files of Incident Management bulletins, regulatory standards, and updates.
Obtain and maintain current Certified Investigator training and credentialing as backup to Certified Investigators as needed.
Complete assigned incident investigations.
Enter incident data into current incident management systems and retrieve information as needed.
Perform other duties as assigned.

Desired Qualifications

A bachelor's degree in nursing, psychology, special education, gerontology, speech communications, rehabilitation counseling, or another human services- or allied health-related field is preferred.
Nonprofit human service experience is highly preferred.
Report-writer experience is preferred.
Experience using or knowledge of Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is preferred.

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

Generous Paid Time Off
Comprehensive Medical/Dental/Vision Benefit Packages
Earned Wage Access/On-Demand Pay
Paid On-the-Job Training
Tuition Reimbursement
Career Advancement Opportunities and Growth
Flexible Schedules
Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

Elwyn seeks an Incident Coordinator to maintain a designated caseload, complete specific aspects of the incident management process according to Elwyn policy, and participate in on-call coverage responsibilities.?

ESSENTIAL FUNCTIONS

In accordance with the procedures and expectations outlined in the Incident Management (IM) Policy:
- Reviews all Incident Reports (IR) to determine appropriate and required action(s)
- Reviews on-call notes from the Administrator On--Call and Nurse On-Call to determine if an IR has occurred as defined by the appropriate regulations
- Requests an IR from the program if one has not yet been received
- Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting agency(s), where applicable
- Forwards IR to the appropriate service area Quality Improvement Specialist or Coordinator (QIS/QIC) in the Quality Improvement (QI) Department, where appropriate
- Where applicable, ensures IR is filed with appropriate outside agency, including but not limited to Adult Protective Services, Older Adult Protective Services, and/or law enforcement
- Tracks IRs, using tracking sheet, and sends to program leadership on a weekly basis; updates tracking sheet as items are received and removes incident from the tracking sheet when all items are received, where appropriate
- Ensures any required investigation is assigned to a Certified Investigator
Provides investigator with necessary information to start the investigation, including but not limited to the incident report and case number; suspension form for target(s), if applicable; names and contact numbers of program leadership; and any names and contact numbers of witnesses, if known at time of assignment
Provides information, and support, including ensuring that the Director of Labor Relations is notified of any involvement of represented staff or connecting with the service area's Human Resources Business Partner on any staff participation issues with other staff
Requests updates from the Certified Investigator, as needed, to ensure that timelines are met
Reviews all investigatory statements thoroughly to ensure identification of additional target(s) and follows up, as appropriate, to ensure all required actions are taken by the appropriate party, including identifying any additional reportable incidents, entering new incident into the appropriate system and determining whether another separate investigation is required and assigns accordingly
Schedules the administrative review wrap-up meeting within five (5) days of the completion of each investigation
Forwards findings and corrective action plan of the corrective portion of the administrative review to Quality Improvement with any required verification attached
Finalizes all reportable incidents in the incident management system within thirty (30) days of the incident date, or extend as appropriately
Attends committees and sub-committees as assigned
Maintains a current file of all Incident Management bulletins, regulatory standards, and updates
Obtains and maintains current Certified Investigator training and credentialing as back-up to Certified Investigator(s), as needed
Completes assigned investigations of incidents
Enters data concerning incidents into current incident management systems and retrieves information as needed
Performs other duties as assigned

QUALIFICATIONS, EDUCATION & EXPERIENCE

High school diploma or equivalency (GED); bachelor's degree in nursing, psychology, special education, gerontology, speech communications, rehabilitation counseling, or other human services- or allied health-related field preferred
Three (3) years of experience working directly with persons with intellectual disabilities or other developmental
Previous experience working within a unionized workforce helpful
Non-profit human service experience highly preferred
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Demonstrated ability to work effectively as part of a team and in leading a team through a quality improvement process
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; report-writer experience preferred
Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
Obtain and maintain Pennsylvania Certified Investigator certification
Must have current, valid driver's license in state of residence, minimum (2) years of driving experience, and up to (3) years of driving experience (if available) in the United States with an acceptable driving record?

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal

About the Company

Elwyn of Pennsylvania and Delaware

Provides behavioral health services and recovery

Elwyn of Pennsylvania and Delaware provides behavioral health services to people with mental illness and addictions to improve their quality of life. The organization runs programs across six states (Delaware, Maine, Massachusetts, North Carolina, Pennsylvania, and Rhode Island) and serves more than 7,000 individuals using a person-centered approach, with services delivered in communities to support recovery. Compared with others, it distinguishes itself through its broad geographic reach and focus on individualized care that centers on the needs and goals of each person. The overarching goal is to help people find hope and achieve lasting recovery and improved well-being.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lincoln, RI
Founded: Not listed

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