Clinical Outcomes Manager

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The Clinical Outcomes Manager (COM) is an advanced degree nurse with expert knowledge and clinical skills, instrumental in driving safe, high-quality care. Partnering with nursing executives, department, and physician leaders, the COM champions unit- and system-level improvements. This self-directed leader effectively leverages quality metrics to ensure efficient, evidence-based care, fostering positive change across the organization and patient populations. The COM also integrates evidence-based practices into daily nursing routines, empowering staff to deliver optimal care through continuous learning, data utilization, and collaborative advocacy, ultimately ensuring measurable improvements in nursing practice and patient outcomes.

Core Responsibilities and Essential Functions:

1. Quality Improvement: Leads continuous quality improvement for registered nurses, identifying improvement areas, planning and implementing changes, and evaluating outcomes. Analyzes and reports quality data to healthcare teams and leadership, providing actionable insights to close quality gaps and enhance patient care. Monitors performance metrics, communicating results and constructively challenging established processes to drive performance improvement. Applies quality improvement methodologies to evaluate failures and patient safety practices, utilizing national benchmarks to pinpoint improvement opportunities. Champions and leads unit- and organization-level quality improvement initiatives, ensuring measurable improvements in outcomes. Ensures compliance with quality standards, developing performance improvement programs and assisting with accreditation readiness through active participation in committees and workgroups.
2. Patient Care Expertise: Applies expert knowledge to patient cases. Evaluates patient care data to ensure that care is provided in accordance with clinical guidelines and organizational standards. Plans and coordinates care to improve patient satisfaction, improve staff engagement and satisfaction, improve patient outcomes, and be proactive in avoidance of hospital acquired conditions such as CLABSI, CAUTI, HAPI, VAP, and injury from falls or other events. Performs review of patient care as defined by performance measures and standards of practice. Assists registered nurses in applying expert concepts and managing challenging patient situations. Provides consultation to registered nurses and other clinical staff on care delivery options to achieve quality care. Assumes a leadership role in interdisciplinary care planning.
3. Staff Professional Development: Drives staff professional growth by collaborating with nursing leadership on quality-specific training and actively assessing competence and education needs. Guides the nursing care team through mentorship and coaching in continuous quality improvement principles and QI tool application.
4. Personal and Professional Growth: Applies strong clinical, interpersonal, and communication skills. Develops and maintains robust interdisciplinary relationships across the healthcare system. Stays current with accreditation, regulatory requirements, standards, research literature, and industry best practices. Actively pursues professional development through self-managed training, professional organizations, and specialty certification.
5. Research and Innovation: Translates research findings and evidence into clinical practice, identifying system facilitators and barriers to adoption. Integrates evidence-based practice and quality improvement principles into all patient care. Fosters a culture of clinical inquiry and continuously identifies clinical innovations, including cutting-edge equipment, technologies, and research protocols. Contributes to the development and revision of nursing policies, practices, and the evaluation of new products. Leads or participates in relevant research projects, disseminating knowledge internally and externally through presentations, publications, and professional forums.
6. Leadership: Directs, collaborates, and coordinates quality patient care, driving improved outcomes. Engages in collaborative leadership to advance quality improvement initiatives, optimize resources, and ensure patient-centered, evidence-based care. Fosters professional growth by encouraging and mentoring staff in pursuing certification and participating in departmental and organizational activities. Cultivates an environment where professional growth, accountability, and interdisciplinary collaboration thrive.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Masters Degree in Nursing or Masters Business Administration/Management Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
• RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact

Additional License(s) and Certification(s):

For candidates who are Advanced Practice Providers (APPs) such as: Clinical Nurse Specialists, Nurse Practitioners, or Nurse Midwife, board certification is required Upon Hire Required

Required Minimum Experience:

Minimum 3 years experience in nursing Required
Minimum 5 years experience in nursing position with a focus on improving patient outcomes, quality, or process/performance improvement Preferred

Required Minimum Skills:

Strong clinical, interpersonal and communication skills.
Excellent presentation skills, influencing and relationship building skills.
Previous leadership experience in a similar setting preferred

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