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Devoteam

IT consulting for digital transformation

Principal ServiceNow Consultant

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeLeipzig, GermanyNo salary listedHybrid

About the Job

Requirements

  • At least nine years of experience in consulting or IT services, including at least five years focused on ServiceNow.
  • Demonstrated experience leading large, complex, multi-module ServiceNow implementations.
  • Deep expertise in the ServiceNow ecosystem, including platform architecture, design, data modeling, integrations, and technical implementation.
  • ServiceNow Certified System Administrator certification and at least one Certified Implementation Specialist certification, such as CIS-ITSM or CIS-ITOM.
  • Strong knowledge of JavaScript, Glide API, and web services such as REST or SOAP, with the ability to technically assess complex integration and platform requirements.
  • Proficiency in process modeling and optimization, translating business requirements into technical solutions, and experience with agile methods such as Scrum or Kanban.
  • Very good German and English skills, and the ability to communicate technical and strategic topics appropriately to the audience.

Responsibilities

  • Act as lead architect and strategic advisor, translating business strategies into scalable, secure, and sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • Support international customers in transforming IT and enterprise service processes, and direct complex, multi-module ServiceNow initiatives from conception through continuous optimization.
  • Serve as the primary functional and technical contact for customers; facilitate workshops on requirements, processes, gap analyses, and solution architectures; and communicate with C-level stakeholders.
  • Own the functional and technical quality of complex customer projects and ensure sustainable implementation through clear architecture principles, quality assurance, and best practices.
  • Support pre-sales through solution design, technical demonstrations, effort estimates, architecture concepts, and contributions to RFPs and proposals.
  • Lead and mentor senior and junior consultants in their professional work, develop standards, methods, and reusable assets, and strengthen the ServiceNow community through knowledge transfer and thought leadership.

Desired Qualifications

  • In-depth knowledge of several ServiceNow areas, such as ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, or Asset Management.
  • Experience with pre-sales, solution design, RFPs, and complex proposal processes.
  • Interest in functionally leading consultants, sharing knowledge, and developing teams through coaching and quality assurance.
  • A consultative, visionary, and independent working style, with ownership, a strong commitment to quality, and pronounced team orientation.

About the Company

Devoteam

IT consulting for digital transformation

Devoteam is a consulting firm that helps organizations navigate digital transformation through digital strategy, technology, and cybersecurity services. It offers IT services such as digital business products, data-driven intelligence, business automation, distributed cloud solutions, and cybersecurity to enterprises and public-sector clients. The company operates by delivering consulting services, technology implementation projects, and ongoing managed services, backed by strategic partnerships with AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow. Unlike firms that only provide advisory or tech deployment, Devoteam combines business consulting with creative tech and hands-on solutions across cloud, data, automation, and security. Its goal is to help clients improve operational efficiency and change through technology, guiding them from strategy to execution.

Company size
10,001+
Company stage
IPO
Headquarters
Levallois-Perret, France
Founded
1995

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