Membership & Family Services Assistant

Description

Title:  Impact Lead I, (MFS) Membership & Family Services – Gonzales Teen Innovation Center (GTIC)

[25 hours/week]

Work Schedule:  Part-time – generally scheduled up to 25 hours per week, Mondays – Fridays, between 12:00 pm -6:00pm with occasional later evening and weekend responsibilities for programming, training, and special events. 

Reports to:   Site Supervisor, GTIC

Location:   620 5th St. Gonzales, CA 93926

MISSION: “Our Mission is to inspire and empower the youth of Monterey County to realize their full potential to become responsible, healthy, productive and successful citizens.”

POSITION SUMMARY: Working under the direction of the Site Supervisor, the Boys & Girls Clubs of Monterey County (BGCMC) MFS, Impact Leader I is directly responsible for achieving the BGCMC’s Mission by providing outstanding customer service to reinforce a welcoming, positive Club environment, with special emphasis on instilling a sense of belonging among youth and parents.  Additionally, the MFS Impact Leader I is responsible for maintaining accurate Membership records and following Membership protocols and standard operating procedures. 

PRIMARY FUNCTIONS AND RESPONSIBILITIES:

Youth Success 

• Create a welcoming environment for youth, parents and other stakeholders 
• Provide prompt, professional, courteous customer service for youth and the general public by knowing current program and activity offerings 
• Adhere to Membership Services protocols and procedures 
• Uphold BGCMC rules, operational values, etc. through a youth development approach 
• Enforce mandatory sign-in process for all Members, volunteers, visitors, and vendors 
• Provide weekly new member/parent orientations and instruct new members of Club rules and use of membership card
• Respect the confidentiality of member, employee, and volunteer information
• Ensure culture of high expectations and monthly recognition of youth for their efforts, achievements
• Address youth behavior with a positive discipline approach that incorporates responsibility, accountability and appropriate consequences for their actions
• Serve as role model to youth exemplifying the pillars of Good Character & Citizenship
• Serve as a mentor to guide youth through personal and educational challenges
• Demonstrate integrity, sound judgment, respect for others, and a strong commitment to the positive development and well-being of youth
• Model appropriate behavior, professionalism, responsibility, and respectful communication at all times.

Membership Management 

• Ensure the entry area, front counter and other work spaces are safe, neat, clean, and in order to provide outstanding customer service
• Maintain Kidtrax database for the GTIC site, collect and report accurate Membership data utilizing electronic and paper-based tracking tools
• Maintain inventory, ensure equipment/supplies are in good working order and stewarded as intended
• Communicate effectively using the phone, in person, e-mail and Blackboard system 
• Communicate any safety, maintenance, technology, and facility issues to Site Supervisor

Family Services & Volunteer Support

• Provide families with information regarding community service agencies
• Assist with parent education and support group workshops for families as needed
• Provide orientations for volunteers and Service Learners
• Represent the organization and interpret its objectives, standards, and programs
• Support outreach efforts at BGCMC’s information booth in community events and other opportunities as assigned by the Site Supervisor

Collateral Duties 

• Participate in training classes related to membership services and local family resources
• Perform other duties as assigned in alignment with fulfilling the primary function of position 

Requirements

Education & Experience:

• High school diploma or GED equivalent
• Minimum of 6 months in customer service and/or office experience
• Tech savvy, including proficiency in utilizing Microsoft Office Suite, Google Work Space and Internet for maximum productivity
• Must have a reliable and accessible mode of transportation to the work site
• Highly organized with excellent written and verbal communication skills
• Ability to present to diverse audiences

Physical Demands & Additional Requirements

• Ability to perform work in a highly interactive, emotionally and physically stimulating environment 
• Must be able to remain in a stationary position including sitting or standing at least 50% of the time
• Must be able to lift up to 35lbs 

Highly desirable qualifications:

• Oral and written fluency and proficiency in English and Spanish
• First Aid & CPR Certification
• Cultural competence, ability to work with a diverse youth and people

COMPENSATION:

Pay rate begins at $19.00 to $19.96 per hour, and is based on experience. Professional development opportunities are available contingent upon funding and approval. This position is classified as non-exempt and as such is eligible for the overtime provisions of the Fair Labor Standards Act.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

BGCMC is an EEO employer committed to excellence through diversity. All employees must be eligible for employment in the U.S.