Quality Control Laboratory Supervisor

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

The Quality Control Laboratory Supervisor- MLT,  plays a critical leadership role in overseeing evening laboratory operations and guiding a team of Quality Control Laboratory Technologists in a highly regulated, quality-focused environment. As a hands-on laboratory leader, this role requires a California Medical Laboratory Technician (MLT) license and combines technical expertise with people leadership to ensure the accuracy, integrity, and timely release of laboratory test results that directly support patient care.

This position leads daily quality review activities, oversees testing and quality control records, resolves  discrepancies, and ensures compliance with regulatory and organizational standards. The Supervisor is also responsible for hiring, coaching, mentoring, and developing staff, fostering a collaborative and high-performing team culture. By optimizing workflow, coordinating schedules, and driving continuous improvement initiatives, this role has a meaningful impact on operational excellence, service delivery, and the ongoing success of the laboratory.

WHERE YOUR CAREER IS A FORCE FOR GOOD

Key Responsibilities:

• Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating and disciplining to ensure a well-qualified team and to enhance operational success and compliance.
• Responsible for staff training and certification of competency. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
• Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation and timely payment of all bills.
• Ensure monthly product QC requirements are met. Ensure quality and quantity of manufacturing and distribution goals are met; including timelines. Ensure accurate electronic and physical inventories location for products are maintained.
• Participate in documenting, investigating, troubleshooting and preventing recurrence of department errors, problems and customer concerns/complaints. Communicate with Laboratory staff when necessary to resolve problems, facilitate sample shipment, and clarify test data transmission issues. Participate in process improvements within area of responsibility. Lead suspect product/sample management process.
• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. May perform, review and approve quality control on products, reagents, equipment and various test kits. Serve as departmental expert on the applicable computer systems.  Maintain the required records and files.
• Flexible working on the bench at least 40% of the time. Flexible to work weekends when there is short staffing; flexible to stay late to help with unexpected operational demand, respond to staff's urgent needs on off hours, as needed.
• Participate in discrepancy resolution of unusual or unexpected results. Ensure action taken in the case of an invalid or suspect test is in compliance with applicable policies, procedures, and regulations. Identify and prepare initial documentation for run problems and error reports.
• Manage proficiency testing according to applicable procedures and regulations. Ensure proficiency samples are tested, results recorded accurately and sent timely, and graded results are reviewed upon receipt.
• Ensure that supervisor and operations management staff is notified promptly of all discrepant or invalid test results discovered during QC review.
• Ensure that all reagents used for testing are in date and show no sign of drift or contamination as indicated in the daily quality control data.

Second shift: Tuesday – Saturday, 2PM – 10:30PM

Pay Information: The target compensation for this position is $115,000/year

WHAT YOU NEED TO SUCCEED:

• Must be a California Medical Laboratory Technician (MLT) and hold a valid California Department of Health MLT license.
• Requires a minimum of six years of laboratory experience.
• Prior lead, supervisory, or management experience is preferred, with 2-3 years of leadership experience considered a plus.
• Demonstrated ability to perform and interpret complex laboratory procedures, operate sophisticated instrumentation, resolve testing discrepancies, and adapt to changing processes and procedures.
• Knowledge of blood products and laboratory supplies is required, along with the ability to effectively communicate and collaborate with diverse internal and external stakeholders.
• Strong leadership, coaching, and team development skills with the ability to support staff performance, foster engagement, and contribute to a positive, high-performing work environment.
• Proven ability to work collaboratively across departments, build effective relationships, and promote teamwork while maintaining accountability.
• Excellent verbal and written communication skills, including the ability to convey technical information clearly, provide constructive feedback, and interact professionally with colleagues, customers, and leadership.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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