Personal Support Worker

Job Description

Union: CUPE
New or Replacement: Replacement
Site: Toronto General Hospital
Department: Emergency
Reports to: Nurse Manager
Wage Range: $32.33 - $33.26 per hour (start rate is non-negotiable and in accordance with collective agreement requirements)
Hours: Up to 24 Hours per Week
Shifts: 1500-2300; Saturday, Sunday, and Holidays
Status: Permanent Part-Time
Closing Date: November 12, 2026

Position Summary

The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the provision of patient care. 

Duties

• Develop supportive relationships considering patient and family choice, maintaining professional boundaries and the direction of the plan of care.
• Observe and respect patient rights, dignity including adhering to confidentiality and privacy legislation.
• Assist in the delivery of the fundamentals of care (ADLs); ensuring quality patient care aligned with UHN standards (hygiene, dressing, oral care, vital signs, etc.)
• Assist with activities associated with toileting e.g. mobility and /or transfers to toilet, bedpan or commode.
• Assist with the mobilization of patients using correct techniques for patient handling specific to lifting, turning and positioning.
• Assist with the mobilization of patients and utilization of appropriate assistive devices (i.e. walkers, lifts, canes, wheelchairs, etc.)
• Assist with patient behaviours to ensure their safety and the safety of others.
• Collaborate with the interprofessional team to understand and apply strategies in patient interactions in care (i.e. behavioural management, communication, etc.)
• Assist with feeding and hydration; aware of patients nutritional status and dietary restrictions; including documenting volume of food/fluid intake and output.
• Measure and report patient weight using standing, wheelchair/seated or bed scale.
• Collect, obtain, label and handle specimens as per hospital policy.
• Collect and replace soiled linen, making patient beds (occupied and unoccupied).
• Document direct patient care provided or relevant interventions including patient response.
• Escort and transport ambulatory and non-ambulatory (wheelchair-bound, stretcher) patients, as required.
• Pick up, move and deliver equipment and products within unit and across organization, as required (move beds, deliver specimens, etc.).
• Performs cross-functional and other duties consistent with the skills and competencies, as required.

Qualifications

• Education: Successful completion of a PSW program from an accredited community college; 
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA); 
• Current Basic Cardiac Life Support (BCLS) Certificate; 
• Behavioral management training is considered an asset 
• Ability to handle daily mild to moderate physical exertion (i.e. constant standing, walking, climbing, reaching and frequent movement) on an occasional to frequent basis; 
• Acute care and/or previous emergency experience considered an asset; 
• Good attendance record is required

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Compensation: 32.33 to 33.26 (CAD) (HOURLY)