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Magellan Health

Manages complex health services via technology

EAP Counselor

Mental & Behavioral HealthConfirmed live in the last 24 hours
Part-timeOklahoma City, OK, USAIn-person

About the Job

Requirements

  • A minimum of 5 years of clinical experience after receiving the graduate degree.
  • Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
  • Understand workplace issues, how businesses function, and employee-employer relationships.
  • Be capable of acquiring an understanding of Equal Employment Opportunity rules, the Americans with Disabilities Act in the workplace, the Family and Medical Leave Act, and Drug-Free Workplace requirements.
  • Provide accurate client assessments, including level of risk, substance abuse and dependency, and job performance issues, and refer clients to the appropriate level of care.
  • Competency in crisis intervention.
  • Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
  • Strong customer service skills.
  • Excellent training and listening skills.
  • Ability to interact effectively at all levels within the company and with external customers.
  • Current independent licensure as a behavioral health clinician meeting state, commonwealth, or customer-specific requirements, such as Licensed Clinical Social Worker, Licensed Certified Social Worker—Clinical, Licensed Mental Health Counselor, Licensed Professional Clinical Counselor, or Licensed Professional Counselor.

Responsibilities

  • Provide direct support to organizations and their employees through assessment, consultation, education, and triage services.
  • Use knowledge of federal regulations to assist organizations in handling employee concerns and problems appropriately.
  • Consult with employees and organizations on workplace and work-based issues.
  • Provide clinical expertise to restore employees with diminished performance to healthy functioning.
  • Provide employee and management consultation regarding personal problems and workplace or management problems and concerns.
  • Conduct critical incident response services, Employee Assistance Program assessment and short-term counseling, Employee Assistance Program orientations, customer webinars, and health and wellness trainings.
  • Manage the caseload and complete timely case documentation to meet quality, qualitative, and quantitative performance expectations.
  • Provide information and referrals to the appropriate level of care and community resources as appropriate.
  • Identify individual and team operational challenges or inefficiencies and recommend continuous improvement plans.
  • Analyze and present issues clearly, concisely, and persuasively, both verbally and in writing.
  • Develop effective working relationships with peers within and across organizational lines and support team activities, including trainings.
  • Maintain current skills and techniques needed to serve members and support business and operational goals.
  • Adhere to contract requirements, performance standards, meetings, trainings, standard operating procedures, company policies, and applicable legal, regulatory, and contractual requirements.

Desired Qualifications

  • Certified Employee Assistance Professional certification.
  • Ability to adjust to new situations and changing priorities.
  • Ability to remain effective under ambiguity and stress while handling varied assignments.

About the Company

Magellan Health

Manages complex health services via technology

Magellan Health helps health plans, employers, unions, and government entities manage complex health needs by delivering technology-enabled care management and behavioral health services. Its platforms include provider and member portals along with care management programs that coordinate member care. It differentiates itself by focusing on high-complexity health areas and forming close partnerships with payers and employers to blend digital tools with personal support, not just traditional care delivery. Its goal is to make high-quality care easier to access and manage, advancing a healthier future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Avon, IL
Founded
1969

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