Patient Access Representative

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative

Location

Mayfield Hts

Facility

Hillcrest Hospital

Department

Admitting and Registration-Mentor Hospital

Job Code

U99943

Shift

Nights

Schedule

9:30pm-6:00am

Job Summary

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy. Your role is essential to ensuring a seamless model of access for patients, physicians, and family members and making each patient’s day better.   

On this team, you will have access to various developmental resources that are available through Cleveland Clinic. This role is also a great steppingstone to others within Customer Service and various departments within the organization. 

A caregiver in this position works nights from 9:30PM – 6:00AM, including every other weekend and rotating holidays. 

A caregiver who excels in this role will:  

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information. 

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Maintain productivity and quality standards. 

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.