Program Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring that program services are carried out in an effective and efficient manner in keeping with The Salvation Army guidelines and policies. The Residential Program Manager also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.

Accountabilities:

General

• In consultation with the Program Director, assist with the development and implementation of policies and procedures.
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Program Director.
• Work with the Program Director to ensure that the programs meet contractual and legal, requirements.
• Coordinate storage and retrieval of personal items with support staff.
• Ensure that all procedures, rules, and guidelines for the safety and security of clients and staff are enforced impartially.

 Program

• Develop, administer, and direct The Salvation Army Thunder Bay, Journey to Life Centre  residential  programs.
• Assist in developing appropriate services for the clients of the Thunder Bay, Journey to Life Centre .
• Ensure that information available to staff/clients regarding community resources is up-to-date and accurate.
• Ensure that staff is following appropriate policies with respect to clients requiring medical attention and/or medication.
• Ensure appropriate liaison with outreach/community workers who come into the Thunder Bay, Journey to Life Centre .
• Ensure that program supplies are available.

Administration

• Develop and implement shift change procedures, logbook documentation and any other tools required for effective communication of overall client services.
• Prepare statistical and operational reports as required by The Salvation Army Thunder Bay, Journey to Life Centre .
• Regularly review and revise, if necessary, the effectiveness of the client intervention/case management system.
• Ensure that shift documentation and client/case management files are properly maintained.

• Identify job vacancies and follow The Salvation Army hiring procedures, directly involve the process of hiring, orientation, and employee development; provide ongoing, consistent coaching, performance feedback, and manage the evaluation of Residential Programs’ staff.
• Responsible for preparing, posting, and maintaining departmental staff schedules and ensuring staff coverage and replacement for staff absences.
• Approving staff time off request in Workday, and input and approve all employees’ work hours in Workday.

 Health and Safety

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA). 
• Ensure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils:

Internal:

• Program Director, management members, staff, volunteers, and residents.
• Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, and to provide in-service training.
• Participate in other staff meetings when relevant.

       External:

• Program funders, Community Partners,  community members who receive our services
• Attend approved community meetings with various groups. {Required to use the program vehicle when available.}

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Program Director or designate.
• The incumbent is directly responsible for the direct supervision and management of non-supervisory personnel. 

FINANCIAL AND MATERIALS MANAGEMENT:

• Not applicable

WORKING CONDITIONS:

• This is a permanent full-time position
• This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount.
• Facility operates 24/7 requiring rotational on-call support {as per posted schedule} returning to work as required.
•        Required to work on a regular basis weekend and evening shifts to support the 24/7 facility. 

• Flexibility is required and as such the hours of work will vary from week to week as per operational requirements. 
• Working environment is typically in the office in generally agreeable conditions.
• Travel is associated with this position. i.e., to attend community partnership meetings.    

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a University Bachelor’s Degree. Social Work education is an asset.
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum of three (3) years of prior related experience, including experience in supervision, leadership, and a social services background. 
• Experience working with a diverse population, including mental health and addictions.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Supervisor/management skills and the ability to lead, coach and motivate.
• Proficiency in Microsoft Office products is required, Word and Excel etc.
• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities:

• Able to work independently and participate as an active and responsible team member.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong oral/written communication skills.
• Self-motivated/disciplined.

• Attention to detail, problem solving and analytical skills. 
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal, motivational, leadership, and organizational skills.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.