Program & Project Manager - Wholesale KYC Operations

Job responsibilities

• Interpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation activities.
• Support the execution of policy and regulatory change initiatives, including impact assessments, implementation planning, attestations, and stakeholder communications
• Partner with business, operations, compliance, legal, risk, technology, and transformation teams to support policy implementation and operational consistency.
• Conduct gap analyses and thematic reviews to identify process improvement opportunities, control enhancements, and operational efficiencies
• Support the maintenance and governance of Digital Document Services requirements, policies, procedures, and related documentation
• Analyze data and reporting to identify trends, control gaps, risks, and opportunities for process enhancement
• Contribute to governance activities by tracking actions, managing stakeholder engagement, and supporting timely decision-making and issue resolution

• Support initiatives aimed at enhancing client experience, operational effectiveness, and regulatory compliance across Digital Document Services and Wholesale KYC Operations

Required qualifications, capabilities, and skills

• Extensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related functions within Financial Services
• Strong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirements
• Knowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentation
• Experience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutions
• Strong analytical, problem-solving, and organizational skills, with the ability to interpret complex requirements and identify practical solutions
• Effective written and verbal communication skills, with the ability to engage stakeholders across multiple functions and levels
• Experience managing multiple priorities and delivering work in a fast-paced environment
• Strong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation teams
• Understanding of policy implementation and change management practices within large financial institutions
• Experience using data and reporting to support decision-making, risk identification, and process improvements.