HybridHybrid work arrangement; occasional local travel.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Prior experience in IT support, helpdesk, or troubleshooting roles is required.
Strong organizational and problem-solving skills are required.
Clear communication and the ability to calmly guide clients through basic technology processes are required.
Comfort with occasional local travel is required.
Adaptability and proactivity in a fast-moving startup environment are required.
Responsibilities
Set up phones, devices, and email/accounts for clients.
Troubleshoot basic setup, connectivity, and login issues and guide people through fixes.
Coordinate smooth handoffs across teams during client onboarding and offboarding.
Maintain structured records of recurring issues and solutions to build playbooks.
Suggest and implement improvements to make technology operations more efficient.
Desired Qualifications
Experience supporting small operational teams in startups or entrepreneurial settings.
Background in both client-facing and internal support environments.
Tech Support Specialist
Viewline Ventures · Newark, United States (Hybrid) · Contract · Posted 2025-12-08
Workplace: hybrid
Description
About Us
We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you.
The Role
As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.
Responsibilities
Set up phones, devices, and email/accounts for clients.
Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
Coordinate smooth handoffs across teams during client onboarding and offboarding.
Maintain structured records of recurring issues and solutions to build playbooks.
Suggest and implement improvements to make tech operations more efficient.
Requirements
Prior experience in IT support, helpdesk, or troubleshooting roles.
Strong organizational and problem-solving skills.
Clear communicator who can calmly guide clients through basic tech processes.
Comfortable with occasional local travel.
Adaptable and proactive in a fast-moving startup environment.
Nice to Have:
Experience supporting small operational teams in startups or entrepreneurial settings.
Background in both client-facing and internal support environments.
Benefits
Competitive hourly pay with performance incentives
Flexible hours with consistent workflows
Clear SOPs and support systems so you can execute with confidence