Complex Claim Director - Employment Practices Liability

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claim Director - Employment Practices Liability (EPL) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

You will be responsible for handling all aspects of complex Employment Practice Liability claims, with opportunity to handle Directors & Officers Lability, from inception through conclusion brought against privately held and not-for-profit insureds. 

• Making coverage determinations, investigating losses, evaluating, and projecting potential exposures
• Making case presentations, setting judgmental reserves, developing, and implementing resolution strategies
• Working with defense counsel, collaborating with underwriting and delivering differentiated value and service to our customers and distribution partners.

What you'll need to succeed

• 6+ years of experience handling complex insurance claims, litigation or other related experience. 
• Excellent negotiation skills
• Strong interpersonal, communication and organizational skills
• Knowledge of the litigation and arbitration process
• Juris Doctor is preferred

For positions based in New York, NY, the base salary range is $105,000-$148,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  n addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:2026 Benefits Overview.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - ClaimsAIG Claims, Inc.