Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Workplace Ambassador

Business Unit /

Account

Integrated Facilities Management

Reporting to

Executive Conference Suites Lead

Duties & responsibilities

Deliver Outstanding Guest Service

o   Welcome and assist guests with warmth, professionalism, and attention to detail

o   Respond promptly to client and guest inquiries both in person and via email/MS Teams

o   Anticipate guest needs and provide proactive assistance throughout events

o   Handle requests with efficiency and a genuine service-oriented approach

o   Maintain a polished, professional presence at all times

Support Event Operations

o   Foster a sense of community and create happiness at work for our team, our client and their guest.

o   Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.

o   Ensure grooming guidelines are maintained to ensure brand consistency

o   Handle several tasks simultaneously while maintaining service quality

o   Adapt quickly to changing circumstances and last-minute requests

o   Assist with preparing and serving drinks.

o   Stay organized during busy periods and high-volume events

o   Coordinate with different departments to ensure seamless operations

o   Remain calm and solution-focused under pressure

Visitor Management

o   Serve as a key point of contact for clients, guests, and event attendees

o   Provide clear, professional written and verbal communication

o   Relay important information between clients, vendors, and internal teams

o   Prepare event notes and handover reports for seamless coordination

o   Respond to inquiries with accuracy and attention to detail

Vendor Coordination

o   Liaise with suppliers, caterers, AV technicians, and other service providers

o   Ensure vendors arrive on time and have everything needed for successful delivery

o   Monitor vendor setup and service quality during events

o   Communicate any issues or requirements to the Lead and Concierge.

Operations

o  Support the day-to-day operations of the Executive Conference Suites ensuring a       professional, welcoming, and seamless experience for guests, clients, and visitors.

o  Provide operational support and coverage at other sites as required, based on business and staffing needs.

o  Adapt quickly to different workplace environments and maintain consistent service standards across all assigned locations.

o  Demonstrate flexibility and a willingness to work across multiple sites to support operational requirements.

o   Conduct regular checks of public areas, restrooms, and event spaces

o   Address any cleanliness or presentation issues immediately

o   Help maintain inventory of event supplies and materials

o   Support the team in upholding premium venue standards

Candidate Specification

Qualifications 

o   3-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)

o   Managed high profile management team (e.g., C-suite & VVIPS)

o   Prior experience to manage meeting room services is an advantage

o   Diploma from an accredited institute

o   Task Skills

o   Proficiency with Microsoft Word, Excel and PowerPoint.

o   Good command of verbal and written English

o   Proactive mindset and ability to manage C-suite and VVIP personnel’s

o   Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations

o   In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)

o   Personal Skills

o   Ability to meet tight schedules and deliver high quality of work

o   High level of communication and interpersonal skills

o   Good Grooming throughout the day to ensure professionalism

Location:

On-site –Singapore

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.