Princess Cruises

Premium cruise line with global itineraries

Junior Assistant Food & Beverage Manager

Food & Beverage Operations ManagementUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

At least one year of experience as an Assistant Food & Beverage Manager, Bar Supervisor, or similar supervisory role in a high-volume hotel, resort, or cruise ship environment.
Strong analytical skills and the ability to interpret daily and voyage-level food and beverage performance, support cost control, and contribute to revenue-driving initiatives.
Proven ability to handle guest complaints and service recovery situations calmly and professionally, make sound decisions, and follow through to resolution.
Demonstrated commitment to guest service, with the ability to build rapport, anticipate needs, and serve a diverse international guest base.
Experience supervising, coaching, and motivating multicultural teams, including providing clear direction, feedback, and recognition.
Fluent verbal and written English, with the ability to communicate clearly and confidently with guests and teammates at all levels.
Comfort using Microsoft Office, food and beverage management systems, and point-of-sale platforms, and willingness and ability to learn and champion MedallionClass applications and other onboard technologies.
Understanding of public health, sanitation, and safety principles, such as United States Public Health standards or similar, with a focus on compliance and safe working practices.
Ability to build and maintain courteous, professional working relationships in a fast-paced, multicultural shipboard environment.

Responsibilities

Assist the Bar Manager and Assistant Food & Beverage Manager in delivering efficient beverage operations across venues while meeting service excellence and financial targets.
Maintain a visible presence in guest areas, proactively engage with guests, resolve service issues promptly, and ensure feedback is captured, followed up, and escalated when required.
Promote and support MedallionClass products, services, and applications to personalize guest experiences, reduce service friction, and optimize venue capacity.
Oversee accurate and timely entry of guest and teammate orders in the onboard point-of-sale system, coach teammates on best practices, and troubleshoot basic system issues.
Support bar counts in high-volume venues, monitor par levels, and assist with ordering to maintain product availability while minimizing waste, overstocking, and expiries.
Monitor daily and voyage beverage performance, including package sales and promotions, and share insights with the Bar Manager to identify upselling and revenue opportunities.
Coordinate with Bar and Restaurant teams on setup, service, and reconciliation for premium events, private functions, and catering transfers.
Assist with timely and accurate entry of transfers, breakage, and usage in Crunchtime and other systems, and highlight discrepancies or trends to the Bar Manager.
Support crew bar and Cambusa operations in accordance with Princess Ways standards, ensuring accurate documentation and transparent handling of crew sales and stock movements.
Contribute to scheduling based on operational needs, align bar staffing with food and entertainment programs, and support last-minute adjustments.
Conduct regular walk-throughs of beverage outlets to verify setup, ambiance, cleanliness, and equipment meet brand and public health standards, and take corrective action where needed.
Support training and onboarding of new beverage teammates, reinforce service excellence, safety, and system standards, and coach teammates on guest interaction and sales techniques.
Follow Responsible Service of Alcohol, HESS, and public health requirements, report incidents promptly, and participate in assigned drills and inspections.

Desired Qualifications

Preferably graduate from a recognized hotel, catering, or hospitality school, or have equivalent professional experience in food and beverage operations.
Personable, resilient, and culturally aware, with strong interpersonal skills, a warm and caring approach, and a passion for delighting guests.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Support Beverage Operations Excellence: Assist the Bar Manager and Assistant F&B Manager in delivering smooth, efficient beverage operations across all venues, consistently meeting Service Excellence and financial targets.
Guest Experience & Service Recovery: Act as a visible presence in guest areas, proactively engaging with guests, resolving service issues promptly, and ensuring all feedback is captured, followed up, and escalated when required.
MedallionClass & Technology Enablement: Promote and support the effective use of MedallionClass products, services, and applications to personalize the guest experience, reduce service friction, and optimize venue capacity.
Order Flow & POS Accuracy: Oversee accurate and timely entry of guest and teammate orders in the onboard POS system, coaching teammates on best practices and troubleshooting basic system issues.
Inventory, Stock & Cost Control: Support bar counts in high-volume venues, monitor par levels, and assist with ordering to ensure the right products are available at the right time while minimizing waste, overstocking, and expiries.
Revenue & Package Performance: Monitor daily and voyage beverage performance, including package sales and promotions, and share insights with the Bar Manager to identify upselling and revenue‑generating opportunities.
Event & Premium Experience Support: Coordinate with the Bar and Restaurant teams to ensure accurate setup, service, and reconciliation of premium events (e.g. Champagne Waterfall, Chef’s Table, private functions, and catering transfers).
Systems & Reporting: Assist with the timely and accurate input of transfers, breakage, and usage (B&U) in Crunchtime and other systems, highlighting discrepancies or trends to the Bar Manager.
Crew Bar & Cambusa Support: Support crew bar and Cambusa operations in line with Princess Ways standards, ensuring accurate documentation and transparent handling of crew sales and stock movements.
Workforce Planning & Scheduling: Contribute to effective scheduling by providing input on operational needs, helping to align bar staffing with the food and entertainment program, and supporting last‑minute adjustments.
Venue Readiness & Brand Standards: Conduct regular walk‑throughs of all beverage outlets to confirm setup, ambiance, cleanliness, and equipment are in line with Princess brand and Public Health standards, taking corrective action where needed.
Training, Coaching & Onboarding: Support the training and onboarding of new beverage teammates, reinforcing Service Excellence, safety, and system standards, and providing ongoing coaching on guest interaction and sales techniques.
Health, Safety & Compliance: Lead by example in following Responsible Service of Alcohol (RSA), HESS, and Public Health requirements, promptly reporting incidents and participating in drills and inspections as assigned.

Food & Beverage Leadership Experience: Minimum one (1) year of experience as an Assistant Food & Beverage Manager, Bar Supervisor, or similar supervisory role in a high‑volume hotel, resort, or cruise ship environment.
Operational & Financial Acumen: Strong analytical skills with the ability to interpret daily and voyage‑level F&B performance, support cost control, and contribute to revenue‑driving initiatives.
Service Recovery & Problem Solving: Proven ability to handle guest complaints and service recovery situations calmly and professionally, making sound decisions and following through to resolution.
Guest Service Excellence: Demonstrated commitment to world‑class guest service, with the ability to build rapport, anticipate needs, and create memorable experiences for a diverse international guest base.
People Management & Coaching: Experience supervising, coaching, and motivating multicultural teams, with the ability to give clear direction, feedback, and recognition.
Communication Skills: Fluent English language skills, both verbal and written, with the ability to communicate clearly and confidently with guests and teammates at all levels.
Systems & Technology Proficiency: Comfortable using MS Office, F&B management systems, and POS platforms; willing and able to learn and champion MedallionClass applications and other onboard technologies.
Public Health, Safety & Compliance: Solid understanding of public health, sanitation, and safety principles (e.g. USPH or similar), with a strong focus on compliance and safe working practices.
Education & Professional Background: Preferably a graduate of a recognized hotel, catering, or hospitality school, or equivalent professional experience in Food & Beverage operations.
Personal Attributes: Personable, resilient, and culturally aware, with outstanding interpersonal skills, a warm and caring approach, and a genuine passion for surprising and delighting guests.
Teamwork & Professionalism: Proven ability to build and maintain courteous, professional working relationships in a fast‑paced, multicultural, shipboard environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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