Lalamove

On-demand last-mile delivery platform

Driver Operations Manager

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$120k - $140k /yrIn-person

About the Job

Requirements

Demonstrate leadership skills in dealing with a large and diverse driver community.
Prioritize effectively and use a structured mindset to handle multiple responsibilities without compromising quality.
Demonstrate integrity and make decisions in the company's best interests.
Use data to identify business levers and make informed decisions.
Communicate ideas clearly and succinctly, using a structured approach and frameworks that facilitate effective communication.
Hold a degree and have at least 8 years of operational or leadership experience.
Have team management experience with at least three direct reports; experience leading multiple functions or verticals is a plus.
Have experience managing complex, cross-functional projects; experience working closely with regional or headquarters teams is a plus.
Have knowledge and understanding of mobile and web technologies.
Be positive, open-minded, results-oriented, and demonstrate strong business acumen.
Have good command of written and spoken English.

Responsibilities

Grow and retain driver supply for US operations.
Maintain a consistent driver acquisition and onboarding process across vehicle types, from bikes to large vans.
Lead communications, training, online community engagement, and business initiatives to build trust and loyalty with driver-partners across the US.
Identify, build, and enforce standard operating procedures and policies to support operations and resolve or prevent issues.
Track team efficiency and service quality provided to the network, and deploy corrective or improvement actions.
Hire, onboard, and train a team of driver operations associates to execute local operations.
Develop and enforce standard operating procedures to manage supply teams effectively.

Desired Qualifications

Experience in a logistics or e-commerce fulfillment environment is preferred.
Experience leading multiple functions or verticals is a plus.
Experience working closely with regional or headquarters teams is a plus.

Salary Range: 120000 to 140000 (Currency: USD) (Pay period: per-year-salary)

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.

What you’ll do:

Driver acquisition and onboarding: Consistently maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding across all vehicle types, from bikes to large vans
Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US
Driver operations standards: Identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues
Performance: Consistently track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Team management: Hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

What we seek:

Leadership skills to deal with a large and diverse Lalamove community
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
Data-driven to identify leverages and make the best decisions for the business in every situation
Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication

Requirements:

Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
Knowledge and understanding of mobile and web technologies
Positive & open-minded, result-oriented with strong business acumen
Good command of both written and spoken English

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.us/en-us/candidate-privacy-notice

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

Recently Posted Jobs

Explore more opportunities at Lalamove

See more jobs