Technical Account Manager
$88.4k - $132k+ Performance-based incentives + Employee stock purchase plan + Restricted stock units
Mid
Bachelor's
Morrisville, NC, USA+1 moreMore locations: Wichita, KS, USA
In Person
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- A bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
- 2–3 years of experience in a customer-facing role such as Technical Support, Customer Success, Systems Administration, Sales Engineering, Professional Services, or Technical Account Management.
- Foundational knowledge of enterprise IT infrastructure, cloud technologies, storage, networking, or data management.
- Strong communication and interpersonal skills to explain technical concepts to different audiences.
- An analytical mindset and ability to identify trends and recommend solutions.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated curiosity, willingness to learn, and passion for helping customers succeed.
Responsibilities
- Consult with customers to provide technical advice on NetApp products and services, focusing on improving product experience and achieving business goals; recommend and manage customer training plans based on customer needs.
- Develop and nurture relationships with customers, particularly technical personas such as infrastructure vice presidents, infrastructure architects, storage administrators and engineers, and security and compliance leads, serving as a trusted technical advisor and advocate.
- Facilitate onboarding and adoption activities, collaborating with customers to create technical success plans tailored to their needs and goals; facilitate guided demos tailored to customer environments and needs.
- Conduct technical health checks to assess product adoption, address technical challenges and security vulnerabilities, share recommended solutions, and identify areas for improvement; manage P1 escalations with key internal resources and share P2–P4 awareness.
- Use data insights and technical knowledge to monitor adoption and utilization, assist with predictive risk mitigation, and guide customers toward greater value from NetApp solutions.
- Assess customer inventories of NetApp assets and services, helping maintain and optimize them while identifying and qualifying opportunities to expand, replace, or optimize customer environments.
- Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans that support value realization and successful renewals; guide customers on solutions and consumption, and recommend renewals, refreshes, and expansions.
- Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
- Work closely with Renewal Specialists, Field Sales, and technical teams to ensure an exceptional customer experience and advance the technical customer success strategy across the account team.
Desired Qualifications
- Experience with CRM or customer success platforms such as Salesforce, Gainsight, or similar tools.
About the company
Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.
Company Size
51-200
Company Stage
Acquired
Total Funding
$53.2M
Headquarters
Tel Aviv-Yafo, Israel
Founded
2015
Get referred to NetApp
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q4 FY2026 revenue hit $1.95 billion, up 12% year over year.
- NetApp raised FY2027 revenue guidance to $7.325-$7.575 billion after strong Q1 demand.
- Management reported more than 1,100 AI-specific deals in FY2026, with 350 more last quarter.
What critics are saying
- Flexera closed Spot's acquisition on March 3, 2025, shrinking NetApp's CloudOps scope.
- NetApp disclosed a May 20, 2026 WARN notice cutting 77 San Jose jobs.
- Pure Storage, Dell, and HPE are attacking AI storage wins aggressively through 2026.
What makes NetApp unique
- NetApp's ONTAP and all-flash arrays anchor its hybrid-cloud storage platform.
- FY2026 public cloud revenue reached $182 million, extending Cloud Volumes differentiation.
- AI-focused EF50 and EF80 target high-throughput workloads that protect GPU utilization.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Phone/Internet Stipend
- Gym Membership
- Parental Leave
- Flexible Work Hours