Chubb

Global property & casualty insurer

Head of Travel

InsurancePosted on Nov 13

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

At least 10 years of experience in the insurance industry, including at least 5 years in a leadership role.
Extensive knowledge of the travel insurance industry, including its dynamics, regulatory landscape, and evolving customer needs.
A demonstrated track record of developing and executing strategies to drive business growth, increase profitability, and achieve targets.
Strong leadership, people management, and team-building skills, with the ability to inspire and motivate individuals.
Strong communication and relationship-building abilities to engage and collaborate with diverse stakeholders at all levels.
The ability to interpret market data, conduct research, and make data-driven decisions.
Problem-solving skills and the ability to navigate complex challenges, drive change, and foster continuous improvement.
Experience enhancing operational efficiency and optimizing processes within travel insurance.
Knowledge of risk management practices and regulatory compliance requirements in the insurance industry.

Responsibilities

Develop and execute a strategic plan to grow the travel insurance business, including market analysis, product development, pricing strategies, and distribution channels.
Establish budgets, monitor financial performance, and optimize profitability through cost management and revenue optimization.
Oversee the development and enhancement of travel insurance products and services to meet customer needs, comply with regulations, and remain competitive.
Manage relationships with travel agencies, distribution partners, and regulators to drive partnerships and ensure compliance with industry standards.
Collaborate with underwriting, pricing, regional, operations, claims, and customer services teams to implement business strategies and achieve key performance indicators.
Monitor and analyze market trends, competition, and customer needs, and recommend product enhancements, process improvements, and business expansion opportunities.
Lead, mentor, and develop the travel team, fostering collaboration, innovation, and continuous improvement.
Develop consumer product training modules covering Individual PA, Group PA, Foreign Worker, Auto, Home, and Medical products for team members, distribution channels, and customers.
Ensure compliance with regulatory requirements and PIAM guidelines, as well as local and global guidelines.
Carry out other projects as assigned.

Develop and execute a strategic plan to drive the growth of the travel insurance business, including market analysis, product development, pricing strategies, and distribution channels.
Establish budgets, monitor financial performance, and optimize profitability of the travel insurance business through effective cost management and revenue optimization strategies.
Oversee the development and enhancement of travel insurance products and services, ensuring they meet customers' needs, comply with regulatory requirements, and remain competitive in the market.
Manage key stakeholder relationships, including travel agencies, distribution partners, and regulators, to drive partnerships and ensure compliance with industry standards.
Collaborate with various teams, including underwriting, pricing, regional, operations, claim, and customer services, to ensure seamless implementation of business strategies and achieve key performance indicators.
Monitor and analyze market trends, competition, and customer needs in the travel insurance industry, making recommendations for product enhancements, process improvements, and business expansion opportunities.
Lead, mentor, and develop high-performing team of travel, fostering a culture of collaboration, innovation, and continuous improvement.
Develop comprehensive and effective consumer products training modules, including but not limited to Individual PA, Group PA, Foreign Worker, Auto, Home, Medical to educate team members, distribution channels (i.e. travel agency, IDP, Broking and etc.) and clients/customers on our range of products.
Full compliance with regulatory, PIAM, local and global guidelines.
Other projects, as assigned.

Minimum of 10 years of experience in the insurance industry, with at least 5 years in a leadership role.
Extensive knowledge of the travel insurance industry, including its dynamics, regulatory landscape, and evolving customer needs.
Demonstrated track record of developing and executing strategies to drive business growth, increase profitability, and achieve ambitious targets.
Exceptional leadership, people management, and team-building skills, with a proven ability to inspire and motivate individuals towards peak performance.
Strong communication and relationship-building abilities, with the capacity to engage and collaborate with diverse stakeholders at all levels.
Analytical mindset, with the ability to interpret market data, conduct research, and make data-driven decisions to gain a competitive edge.
Proactive problem-solving skills and the ability to navigate complex challenges, drive change, and foster a culture of continuous improvement.
Experience in operational efficiency enhancement and process optimization within the travel insurance business.
Sound knowledge of risk management practices and regulatory compliance requirements within the insurance industry.

About the Company

Chubb

Global property & casualty insurer

Chubb is the world’s largest publicly traded property and casualty insurer, offering commercial and personal insurance, reinsurance, life and health products across 54 countries. It underwrites policies by evaluating risk, pricing premiums, and paying claims fairly and promptly when covered events occur. Its breadth of products, extensive distribution, and strong financial position distinguish it from competitors and enable it to serve diverse clients globally. Its goal is to help people and businesses manage risk with clear policy terms and reliable financial protection.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1985

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