Centric Brands

Designs and markets licensed apparel brands

Keyholder – Robert Graham - Atlanta

Retail Store ManagementPosted on Nov 5

Full-timeAtlanta, GA, USAIn-person

About the Job

Requirements

The candidate must be knowledgeable and enthusiastic about fashion.
The candidate must have excellent communication skills.
The candidate must be available to work weekends and holidays and report to work on time.
The candidate must be able to support management with supervision of scheduled staff in the store.
The candidate must hold a store key.

Responsibilities

Support overall sales in the store, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the brand.
Ensure that internal and external customers receive exemplary service and a positive store and brand experience.
Continuously motivate sales staff to meet assigned sales and productivity goals.
Support the development of associates' sales techniques and ensure elevated levels of sales and service are used to maximize sales.
Demonstrate in-depth knowledge of merchandise and ensure selling is fluent in all aspects of product knowledge.
Demonstrate sales leadership for staff by playing an active role on the selling floor and collaborate with management to identify marketing opportunities that support sales.
Work with the Store Manager to develop events and incentives that grow the customer base, with particular emphasis on building the local market.
Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
Ensure staff maintains constant client communication through client books and the client database.
Resolve client problems and complaints quickly and effectively.
Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
Empower associates to make decisions in the customer's best interest while supporting the company's philosophy.

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

Ensure all associates provide the highest level of customer service to achieve World Class Service standards
Ensure staff maintains constant client communication through referring to client books and client database
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

Is dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Acts with customers in mind; establishes and maintains effective relationships with customers
Be knowledgeable and enthusiastic about fashion
Excellent communication skills
Availability to work weekends and Holidays and report to work on a timely fashion
Ability to support management with supervision of scheduled staff in the store
Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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About the Company

Centric Brands

Designs and markets licensed apparel brands

Centric Brands coordinates design, development, sourcing, marketing, and distribution for a broad lineup of apparel, accessories, beauty, and entertainment products. It operates end-to-end from product creation to retail and digital commerce, offering licensed and owned brands across kids, men’s, and women’s categories through mass retailers, specialty stores, department stores, and online. The company differentiates itself with a large catalog of licensed names (e.g., Calvin Klein, Tommy Hilfiger, Kate Spade, Disney, Marvel) plus owned labels and joint ventures, supported by global sourcing and brand-building expertise. Its goal is to help partners grow by delivering comprehensive brand-building and distribution capabilities while ensuring high-quality products and positive social impact in communities where it works.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2018

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