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Jusbrasil

Legal information platform with premium services

IT Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSalvador - State of Bahia, BrazilNo salary listed

About the Job

Requirements

  • Must reside in Salvador and work in person at the office every day.
  • Must have prior experience building at least one AI agent, even for individual use.
  • Must know hardware and systems and have experience providing level 1 and level 2 support.
  • Must have experience with mobile device management (MDM) tools.
  • Must have basic knowledge of device protection, antivirus software, and security updates.
  • Must have education in an IT-related field.
  • Must demonstrate critical thinking and the ability to learn independently.

Responsibilities

  • Investigate and resolve IT tickets, prioritizing impact and urgency, validating the solution, and escalating when necessary.
  • Support the office's videoconference rooms.
  • Grant, review, and revoke access to work tools, following approvals and internal policies.
  • Prepare, deliver, and receive laptops during onboarding and offboarding, keep the inventory up to date, and prepare machines for reuse.
  • Build and maintain AI agents to reduce manual tasks, test them, ensure human approval for impactful actions, and develop them for shared team use.
  • Document procedures and collaborate on implementing and improving automations with support from specialist teams.

Desired Qualifications

  • ITIL certification.
  • Experience with JumpCloud.
  • Experience with AI agents designed for collective use.
  • Knowledge of videoconferencing equipment.
  • Familiarity with Google Cloud, GitHub, and Terraform.
  • Basic knowledge of scripting and API integrations.

About the Company

Jusbrasil

Legal information platform with premium services

JusBrasil runs an online legal information platform in Brazil that provides free access to court decisions, searchable texts, daily legislation updates, a directory of legal professionals, and a library of documents contributed by lawyers. Users can access these resources for free, while premium features such as advanced search, personalized updates, and enhanced professional visibility require payment. The platform combines official legal materials with user-contributed content and a professionals directory to cover Brazil-specific legal needs. Its goal is to democratize access to Brazilian legal information and services while funding the platform through premium offerings.

Company size
501-1,000
Company stage
Early VC
Total funding
$128.5M
Headquarters
Salvador, Brazil
Founded
2008

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