Delta Solutions & Strategies

DoD advisory, IT, and space support

Executive Communications Administrator

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeColorado Springs, CO, USA$80k - $100k

About the Job

Requirements

A Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution is required.
Over four years of relevant technical experience is required.
Excellent customer service skills, including customer relationships, responsiveness, and timely resolution of job tickets, are required.
Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency is required.
Core and Additional Knowledge, Skills, and Abilities Tasks defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate are required.
A Security+ certification is required.
An active TS/SCI clearance is required.

Responsibilities

Staff the dedicated USSPACECOM telephone line as the first point of contact for priority customers.
Act as the first point of contact for identified priority customer user issues, including account creation, access remediation, and resolution of known problems, using best judgment to support effective solutions.
Manage priority USSPACECOM customer service response times based on government-provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer housing.
Support VIP and Executive Staff site visits and provide surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises.
Operate, maintain, and provide input to USSPACECOM J6 processes, computer facilities, and current and new IT system hardware and software.
Service IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.
Coordinate and implement solutions for issues pertaining to systems or capabilities that are not functioning within baseline mission needs.
Manage issues that can be resolved onsite without administrative capabilities held by the system or capability owner.
Coordinate with system or capability owners to solve issues pertaining to software or networks that cannot be handled onsite.
Solve issues and manage configurations on military devices, including desktops, mobile devices such as cellular phones, tablets, and MiFis, and printers.
Use HQ USSPACECOM IT Focal Point for helpdesk ticket management.

Desired Qualifications

Cloud+, GICSP, GSEC, or SSCP certification is desired.

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Executive Communications Administrators. Executive Communication Admins provide advanced IT support to all Command Executives identified as priority 1-3, including support for computer network systems and client support services. They will also assist with and perform tracking, proper assignment and coordination of tickets submitted by the customer as well as reporting status. The successful candidate will play a key role in maintaining continuity of operations for Command priority customers while exercising independent judgment in performing complex technical tasks.

An active TS/SCI is required for this position.

What you will be doing:

Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers
Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems. Utilize best judgement to support effective solutions for users.
Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing.
Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises
Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software.
Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.
Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need.
Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner.
Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site
Solve issues and manage configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management.
Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management.

What you will need:

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
Over four years of relevant technical experience
Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency
Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.
Required Certification: Security+:
Desired Certification: Cloud+, GICSP, GSEC, or SSCP certification
TS/SCI clearance required

Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), DTO, paid holidays, parental, military, and jury duty paid leaves.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $80,000-$100,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D

About the Company

Delta Solutions & Strategies

DoD advisory, IT, and space support

Delta Solutions & Strategies provides advisory and assistance services, technical training, IT, operations and maintenance, modeling and simulation, test and evaluation, and space support for U.S. government and DoD customers. It delivers these services through a skilled workforce backed by ISO 9001:2008 and ITAR compliance, ensuring reliable, compliant performance on contracts. The company differentiates itself as a Service-Disabled Veteran-Owned Small Business (SDVOSB) with competitive pay and benefits to attract top talent, plus a focus on customer satisfaction that seeks elated customers. Its goal is to earn repeat business and build long-term partnerships by delivering dependable personnel and high-quality support to government clients.

Company size: 201-500
Company stage: Acquired
Total funding: Not listed
Headquarters: Colorado Springs, CO
Founded: 2000

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