Program Supervisor - Cbep

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime

College Choice Support Services provides academic guidance, advocacy, and individualized support to college students in foster care to promote academic success, persistence, and graduation. The Program Supervisor oversees staff and program operations, ensuring effective service delivery, student engagement, staff development, and achievement of program goals through data-driven oversight, coaching, and collaboration with college and community partners.

Responsibilities

College Choice Support Services provides academic guidance, advocacy, and individualized support to college students in foster care to promote academic success, persistence, and graduation. The Program Supervisor oversees staff and program operations, ensuring effective service delivery, student engagement, staff development, and achievement of program goals through data-driven oversight, coaching, and collaboration with college and community partners.

Core Responsibilities:

• Support staff growth through coaching, professional development, recognition, and retention strategies that promote a positive and accountable work environment.
• Supervise and coach a team of up to 6 staff while maintaining a caseload of up to 5 college-aged students to ensure high-quality individualized coaching opportunities, improve employee satisfaction, maintain strong tutoring skills, stay connected to students, and support overall program productivity and utilization.
• Ability to implement positive youth development practices, manage projects and program initiatives, monitor outcomes, and ensure effective service delivery and program compliance.
• Lead and create staff trainings to foster continuous staff development and enhance the quality of their sessions and services through targeted professional development
• Enhance student engagement, stakeholder experience, and family satisfaction through proactive communication and advocacy, ensuring effective outreach, support, and resource sharing.
• Oversee various administrative tasks and documentation to insure efficient administrative operations through accurate updates and timely documentation, enhancing communication and compliance.
• Track team data, gather and analyze performance metrics, and complete progress monitoring reports to maintain accurate data tracking and reporting, support key performance indicators (KPIs), inform strategic planning, and drive program development, performance, and accountability.
• Provide coverage for other supervisors or direct reports to ensure that students are receiving quality services during tutor/supervisor PTO and to support staff with their PTO needs.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications

• Bachelor's degree in Education, Social Work, Psychology, Sociology, or Health Service 
• Minimum of 5 years of experience working with children and/or adolescents in a foster care, educational, student affairs, or social work setting.
• Demonstrated knowledge of and experience in the role you will be supervising. This ensures the ability to provide effective coaching, guidance, and support to direct reports.
• Collaboration and Communication: Ability to work effectively with a diverse team of stakeholders (caseplanners, teachers, social workers), clearly communicate program goals, and actively listen to address concerns.
• Flexibility and adaptability: Ability to adjust to changing priorities, manage competing demands, and readily adopt new procedures or technologies as needed.
• Ability to manage and analyze data related to programs, including performance monitoring and client outcomes.
• Proficient in computer software relevant to the role (e.g., learning management systems).
• Critical thinking and problem-solving skills: Ability to analyze complex situations, identify root causes of challenges, and develop effective solutions, particularly in a fast-paced environment.
• Demonstrated strong commitment to safety.

Education Required

Bachelor’s Degree from a U.S. accredited educational institution or Credential Evaluation for a non-U.S. educational institution

Salary Range:

$68,463.17/Annual+ $3,800 Education Additive (as applicable) + $3,500 Bilingual Additive (as applicable)