Full-Time
Manager – Onboarding
Luxury Presence
501-1,000 employees
AI-driven real estate marketing platform
Compensation Overview
$95k - $105k/yr
Remote in USA
Remote
 Operations & Logistics (1) |
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- 3+ years in a client-facing operations, onboarding, or implementation role
- 1+ years managing and leading a team in a metrics-driven environment
- A proven track record of hitting team targets and improving performance over time
- Experience working cross-functionally in a fast-moving, high-growth company
- Comfort building and tracking KPIs in spreadsheets or BI tools
- Familiarity with CRM and project management tools — and a track record of learning new systems quickly
- A high bar for quality and a bias for action when things aren't working
- Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
- Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC
- Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off
- Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
- Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn
- Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops
- Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
- Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation
- Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience
- Coaching people — you know how to develop ICs, not just manage them, and your team grows faster because of it
- Reading metrics quickly and knowing what they're telling you about your team, your clients, and your processes
- Staying calm under pressure and making clear decisions even when the picture isn't fully formed
- Turning frustrated clients into retained ones through empathy, directness, and follow-through
- Building cross-functional trust — other teams want to work with you because you close the loop and do what you say
- Communicating clearly up, down, and sideways — your team always knows where they stand and what's expected
- Documenting as you go — you leave things better than you found them and your team doesn't have to guess how things work
- Modeling LP values in how you show up every day, especially when it's hard
Luxury Presence provides an AI-powered growth and marketing platform for real estate professionals. It offers agent-branded websites with IDX property listings, plus SEO, content services, and social media management through a SaaS subscription. Presence CRM is an AI-driven system that unifies contacts, social activity, and communication history to predict which contacts may enter the market and help agents engage them early. The goal is to help agents attract, nurture, and close more deals by combining website design, marketing tools, and AI insights in one platform.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$87.5M
Headquarters
Austin, Texas
Founded
2016
Simplify's Take
What believers are saying
- Secured $37M in January 2026, including $22M Series C from Bessemer.
- Serves 87,000 agents, including 30% of WSJ RealTrends top performers.
- AI lead nurture market grows from $2.38B in 2026 to $5.38B by 2030.
What critics are saying
- BoomTown erodes share with cheaper IDX and lead conversion tools.
- MoxiWorks steals enterprise clients via MLS-integrated AI partnerships.
- Zillow Premier Agent commoditizes SaaS with free leads to high-end agents.
What makes Luxury Presence unique
- Presence® CRM processes 700 million interactions to predict deals proactively.
- Private Listings Hub enables discreet off-market listings for luxury agents.
- Presence Copilot™ delivers AI-powered mobile client collaboration tools.
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Your Connections
People at Luxury Presence who can refer or advise you
Benefits
Remote-first company
Comprehensive health insurance plans
Generous parental and family leave
Collaborative retreats and offsite events
Employee resource groups
Growth & Insights and Company News
6 month growth
↓ -5%1 year growth
↓ -6%2 year growth
↓ -6%Luxury Presence unveils ai-powered CRM for real estate agents. Real estate agents struggle with outdated tools. Traditional CRMs force tedious data entry. They simply organize contacts. Yet, agents leave vast networks untapped. This happens in a $1.5 trillion market. Over four million professionals compete here. Luxury Presence changes this dynamic. They introduce Presence(R) CRM. It acts as the first AI relationship engine. This tool ingests contacts effortlessly. It pulls in social media data. It analyzes website information. It reviews communication history. It incorporates third-party insights. As a result, it predicts market entrants. It spots job changes early. It detects shifts in net worth. Agents gain an edge before visible actions occur. Luxury Presence secures $37 million in funding. This total includes a $22 million Series C round. Bessemer Venture Partners leads it. NextEquity, GSBackers, TPC, and Adam and Jade Mills join as investors. Additionally, a $15 million debt facility from JP Morgan supports the effort. This capital accelerates the CRM launch. It also enhances the unified AI platform. The platform covers marketing, insights, and client engagement. Therefore, agents build stronger relationships. They drive business growth more effectively. Transforming agents' worlds into proactive engines. Malte Kramer founded Luxury Presence in 2016. He launched it from a deep passion. He aimed to create software that elevates personal brands. It also strengthens relationships. The company delivers measurable growth. Kramer shares insights with TFN. He explains his early motivations. In 2016, he worked with top agent Jade Mills in Beverly Hills. This came right after college. He identified a clear market gap. Real estate thrives on relationships. However, agents relied on outdated technology. These tools did not match their workflows. Jade Mills excelled at building trust. She closed complex deals with ease. Yet, her digital presence lagged behind. It did not reflect her expertise. Kramer and his team pinpointed a key leverage point. They focused on the agent's website. This serves as the digital front door. It represents the brand and relationships. So, they built beautifully designed sites. These sites boost credibility. They increase visibility. They foster trust online. As websites became central hubs, insights grew. The team understood relationship formation better. They saw how nurturing leads to conversions. This knowledge shaped their vision. It led to a unified, brand-first growth platform. The CRM anchors this system. It strengthens relationships at scale. What started with websites now serves thousands. Luxury Presence supports over 17,000 real estate businesses. It aids 87,000 agents worldwide. The evolution proves successful. Agents now access advanced tools. They operate more efficiently in competitive markets. The power of Presence(R) CRM. Presence(R) CRM draws strength from proprietary Presence(R) AI. This AI processes 700 million interactions annually. It handles 15 billion data points. As a result, it auto-enriches profiles seamlessly. It tracks life events accurately. It predicts deals with precision. Moreover, it drafts personalized texts. It creates on-brand emails. It generates call prompts. Agents receive these in a daily prioritized feed. This setup saves time. It ensures relevance in communications. Key features set it apart. The "System of Action" delivers insights proactively. Agents do not need to input data manually. Instead, the system provides value automatically. Native integrations connect seamlessly. They link with existing CRMs. They tie into social channels effortlessly. The focus remains on luxury agents. It emphasizes long-term nurturing. High-value relationships take center stage. For instance, agents spot opportunities early. They engage clients thoughtfully. This approach builds loyalty over time. Luxury Presence differs from competitors. Tools like BoomTown, MoxiWorks, and Agent Image fall short. They lack dynamism. Presence(R) CRM integrates everything. It unites consumer experiences. It incorporates relationship intelligence. It blends marketing and branding. The single AI-powered platform shines. A proprietary data advantage reinforces it. Agents uncover hidden opportunities. They would miss these otherwise. Consequently, the platform drives real results. It transforms passive contacts into active leads. Funding fuels innovation and expansion. The recent $37 million raise propels Luxury Presence forward. Investors recognize the potential. Bessemer Venture Partners brings expertise. NextEquity adds strategic value. GSBackers, TPC, and the Mills contribute industry knowledge. JP Morgan's debt facility provides flexibility. Together, these resources launch the CRM effectively. They unify the platform further. Marketing gains AI enhancements. Insights become sharper. Client engagement deepens. Agents benefit from a cohesive ecosystem. They compete better in a crowded field. This investment arrives at a pivotal moment. The real estate sector evolves rapidly. Digital tools define success. Luxury Presence positions itself as a leader. It addresses pain points directly. Agents move from reactive to proactive. They leverage AI for growth. The platform scales with their needs. Therefore, businesses thrive amid challenges. What lies ahead for Luxury Presence. Presence(R) CRM launches in February 2026. It includes in all platform plans. Interested agents join the waitlist at luxurypresence.com/crm. Luxury Presence invests the $37 million wisely. They expand AI for lead generation. They penetrate global luxury markets. They unify the platform more tightly. These steps ensure long-term impact. Malte Kramer envisions a bright future. He commits to intelligent AI systems. These tools become agent-aware. They sit at the core of operations. Over the next three to five years, investments grow. Deeper AI capabilities emerge. The data layer powering CRM predictions strengthens. AI workflows advance. Agents identify opportunities faster. They convert leads efficiently. The platform drafts personalized outreach. It matches the agent's voice. Every touchpoint reflects their style. It aligns with market positioning. As a result, relationships flourish. Businesses expand sustainably. Luxury Presence redefines real estate technology. It empowers agents with AI innovation. The CRM launch marks a new era. Professionals gain tools to succeed. They navigate the $1.5 trillion market confidently. Ultimately, the company builds lasting value. It supports a global network of agents.
Luxury Presence, the leading growth platform trusted by over 87,000 residential real estate agents and brands, today announced the successful close of its Se...
Luxury Presence, a technology platform for real estate agents, has secured a multimillion-dollar funding round to enhance its digital tools and marketing solutions for the luxury property market. The company specialises in bespoke websites and targeted strategies for high-end agents. The funding will support expansion and innovation, including AI-driven tools and analytics to help agents predict market trends and personalise client interactions. Top agents like Los Angeles-based Jade Mills use the platform to elevate their personal brands. Despite global real estate tech funding dropping to $10.1 billion in 2025 from its 2019 peak, Luxury Presence's fundraising highlights investor confidence in its niche focus on premium markets and agent empowerment.
Luxury Presence, an AI-powered marketing platform for real estate agents, has raised $22 million in a Series C round led by Bessemer Venture Partners. The Austin, Texas-based company was founded by CEO Malte Kramer after meeting luxury real estate agent Jade Mills, who has facilitated $9 billion in sales over her career. Kramer was inspired by Mills' challenges with outdated tools to create Luxury Presence, which he describes as a growth platform that helps high-end agents, teams and brokerages generate, nurture and uncover new and repeat business. The platform aims to modernise marketing tools for the luxury real estate sector.
Luxury Presence has introduced Private Listings Hub, an invitation-only platform designed to help real estate agents promote off-market and pre-market listings with greater control and discretion.