IT Manager

This position requires travel to the Newcastle office 1-2 per month

Job Overview

We are at a pivotal point in our tech progression. We’re looking to grow our business and replace and consolidate systems. It’s an exciting time to join the team in a captivating period.

As the Internal IT Manager, you will demonstrate strengths in prioritising personal and team workload on a daily basis and explore opportunities for improvement. You will be responsible for day to day management of your engineers and ensuring the team is delivering beyond expectations. To be successful as the Lead, you should always be expanding your industry knowledge and be able to quickly identify problems. All our leads at Partnerize are accountable, trustworthy, and dependable.

You will be part of the Partnerize Technical Operations team, your team works with the business, development and IT functions. They are responsible for building the infrastructure, delivering projects and processes required to ensure we remain available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. Your team is the first point of contact providing support and advice to our internal users for desktop, application and platform services. Ensuring that incidents and requests are triaged, diagnosed and resolved as quickly as possible.

You will be managing the internal IT Team. They are responsible for ensuring that the business is always fully equipped to deal with its daily duties. Ensuring IT “gets out of the way” of our colleague’s goals and becomes an enabler. This will be concerning all aspects of security, infrastructure, applications and IT services. you will also be responsible for managing the wide array of IT systems critical to the success of the business.

We’re looking for a leader with a desire to learn. For us, it’s more about the person and the character than the role. We need people that will get excited about taking us to the next stage of our evolution helping us with their specific skills and experience but learning new ones along the way.

This position requires travel to the Newcastle office 1-2 per month

As the Internal IT Manager at Partnerize, You Will:

• Delegate tasks to achieve daily, weekly, and monthly goals.
• Liaise with team members, management, and other areas of the business to ensure projects are completed to standard.
• Identify risks and form contingency plans as soon as possible.
• Analyse existing operations and schedule training sessions and meetings to discuss improvements.
• Keep up-to-date with industry trends and developments.
• Update work schedules and perform troubleshooting as required.
• Motivate staff and create a space where they can ask questions and voice their concerns.
• Be transparent with the team about challenges, failures, and successes.
• Provide your team with weekly 1-2-1’s and regular performance reviews.
• Carry out other technical related duties that may be required.
• Aid your teams in providing primary operational support and engineering for the systems that enable our colleagues to run the business. As well as Provide 1st and 2nd Line Support to the company’s internal employees.
• Keep ahead of software releases and new features
• Identify and escalate potential risks and blockers
• Translate customer requirements into software configuration
• Collaborate with the TechOps teams and other internal departments
• Measure and optimise the performance of our systems with an eye towards pushing our capabilities forward, getting ahead of our colleagues needs, and innovating to continually improve.
• Work closely with all aspects of the business to ensure colleagues have the correct IT provision to achieve their business goals.

Essential Knowledge, Skills and Experience

• Experience of managing a team in a technical support function.
• Project management experience with the ability to delegate to meet tight deadlines.
• Ability to prioritise your workload, including a combination of Incidents, Problems and projects.
• Excellent communication skills (verbally and written)
• Multitasking skills with the ability to maintain focus alongside prioritisation to meet deadlines.
• Must be goal oriented with attention to detail
• Knowledge of and experience with the ITIL practices.
• Understanding of scripting languages (Powershell, Bash, unix CLI)
• Basic CLI troubleshooting skills
• Knowledge of MDM systems such as Intune, JAMF, ManageEngine
• Understanding development practices
• Comfortable in data handling
• Experience of Service Management Tools such as Jira or Zendesk.
• An awareness of AWS and other cloud infrastructure services
• Writing user and tech guides along with standard operating procedures
• Working to deadlines with planning and organisational skills
• Experience managing Microsoft infrastructure.
• Experience with Identity and Access Management.
• Experience managing cloud collaboration suites such as Office 365, Google Workplace

Desirable Knowledge, Skills and Experience

• Experience in a help/service desk support role managing service requests in a ticketing system
• Background and interests in development or technology.
• Excellent written and verbal communication skills
• Experience with network appliances both wired and wireless.
• Working to deadlines with planning and organisational skills.
• Experience of end user Windows, Mac & Linux devices.
• Experience of Asset management and stock control.
• Awareness of end user and device security policies and framework.
• Budget management for the departments subscriptions and hardware assets
• Knowledge or experience of the following platforms Slack, Zoom, Jamf Pro, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Sophos Endpoint Security

At Partnerize, we recognize it is unrealistic for a candidate to fulfil 100% of the criteria in this job description. We encourage you to apply if you feel you meet the majority requirements above. We know that skills evolve over time, so if you have a keen appetite to learn and evolve alongside us over time, come join our team!

UK Benefits & Perks

• 25 days holiday in addition to bank holidays
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra ’Partnerize Parental Days’ each year
• Private Medical Insurance through Bupa
• Enhanced pension contributions
• Cycle to Work scheme
• Eye Care Vouchers
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities