Full-Time
Global Program Manager
Digital Customer Success, Onboarding
Posted on 9/12/2024
Qualtrics
5,001-10,000 employees
Experience management software for organizations
Junior, Mid
Provo, UT, USA
Requires in-office presence three days a week (Mondays, Thursdays, and one additional day).
- Bachelor’s degree
- Minimum 2-3 years of hands-on experience in B2B communication, customer journey building, or implementing digital programs
- Customer Success or onboarding/implementation experience
- Basic proficiency with Gainsight a plus
- Experience building and launching email and nurture programs to customer behavior
- Technically capable, excellent communicator, stellar stakeholder management skills
- Lead with data and insights to design targeted, usage-based email campaigns to complement the customer-retention strategy
- Ideate and be a thought-leader to implement an Onboarding strategy that drives retention in our first-year customers
- Own the strategy and execution of onboarding checklists, email journeys, onboarding office hours, in-product assistance, and assist in the analysis and maintenance of existing programs
- Analyze program performance and report results to leadership in Quarterly Business Reviews, All Hands, and regional meetings
- Collaborate cross-functionally to improve overall customer experience, leading to greater satisfaction and loyalty among our clients
Qualtrics provides Experience Management (XM) software that helps organizations enhance the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, enabling organizations to monitor and improve these areas continuously. This approach helps businesses increase market share, accelerate growth, and build brand loyalty. Qualtrics operates on a subscription-based model, providing clients with access to its platform and additional professional services like consulting and training. The company's goal is to empower organizations to understand and improve their experiences, making it a valuable partner for those looking to drive growth and enhance their brand.
Company Stage
IPO
Total Funding
$875.5M
Headquarters
Provo, Utah
Founded
2002
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Qualtrics' partnership with Jollibee Group enhances its global customer experience program.
- Recognition as a leader in customer feedback management strengthens Qualtrics' market position.
- The Government Service Delivery Improvement Act boosts Qualtrics' role in public sector services.
What critics are saying
- Mark Bishof's appointment at Medallia may increase competition for Qualtrics.
- Discrepancies in AI expectations could affect employee satisfaction and productivity.
- The GSDI Act may attract more competitors to the public sector market.
What makes Qualtrics unique
- Qualtrics offers a unified platform for managing customer, product, employee, and brand experiences.
- The company's AI-driven platform provides actionable insights for better decision-making.
- Qualtrics' subscription-based model ensures a stable and predictable income stream.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.