Job Description:

Summary:

The Business Systems Analyst is a critical role in the delivery of products for Lifetime Healthcare Companies. This position collaborates with stakeholders throughout the organization to understand business objectives and defines IT system requirements and specifications for the implementation of IT system solutions. The Business Systems Analystwill serve as the primary interface between the business and IT teams to gather, document and analyze all level of requirements with the emphasis on delivering functional and non-functional requirements to solution architects and IT teams. Business Systems Analyst, in collaboration, with their stakeholders sets scope for work items.

Essential Accountabilities:

All Levels:

Collaborates with all stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements. This will include assisting and/or contributing to the creation of documented requirements leveraging the organization’s requirements methodology.
Creates functional and non-functional requirements based on stakeholder requirements including business, IT and recommended best practices.
Develops an understanding & expertise of the business, application, and data domain they are assigned.
Conducts or participates in peer reviews of business, stakeholder, and solution requirements.
Defines scope as they flow from business stakeholders to development teams in an iterative release process.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for group, member, and agency privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.

Level II (in addition to Level I essential accountabilities

Conducts research and systems analysis required to deliver IT systems related requirements including data and cloud technologies.
Proactively manages changes in scope, identifies potential risks, and works with management and development team(s) to create recovery plans.
Works with Business Stakeholders to identify the minimal viable product (MVP).

Level III (in addition to Level II essential responsibilities/accountabilities)

Assesses requirements to provide recommendations for improvements.
Mentors and trains other Business Systems Analyst I/II’s in various practices and other products.
Considered a subject matter expert in their assigned business area and data domain.
Leads complex projects and work efforts to obtain requirements to ensure solutions are appropriate and directly support the business, enterprise, and data strategies.

Level IV (in addition to Level III essential responsibilities/accountabilities)

Leads peer reviews with other Business Systems Analyst to assess quality and completeness of requirements, providing feedback and guidance.
Works collaboratively across the organization to identify potential areas for process or implementation improvements, addressing any impediments to the product or project.
Directly negotiates with and functions as a liaison with other IT resources, business stakeholders and external vendors/partners. Often fills the role of project spokesperson. Writes and speaks fluently on all aspects of work.
Considered a subject matter expert across many business areas and data domains.
Demonstrated leadership in creating requirements while working collaboratively with multiple levels of management and architects from across the enterprise.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I:

Associate degree in Information Technology, Computer Science, Engineering, Business, or related field. In lieu of a degree, three (3) years of relevant work experience is required.
Basic understanding of various business flow diagraming tools like data flow, UML or capabilities matrices.
Demonstrated basic understanding of data and systems analytics skills.
Basic experience writing requirements or user stories that are clear, concise, and well organized.
Basic understanding of waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.
Demonstrated Intermediate communication skills: oral presentations, writing, facilitation, elicitation, negotiation, active listening, influence positive team dynamics.
Advanced MS Office knowledge.
Ability to prioritize work components and define objectives effectively without assistance and with minimal supervision.
Demonstrated critical thinking and analytical approach to providing solutions at an intermediate level.
Ability to work effectively in a team environment.

Level II: All qualifications of Level I, as well as the following

Three (3) years of relevant work experience.
Associate degree in Information Technology, Computer Science, Engineering, Business, or related field. In lieu of a degree, three (3) additional years of relevant work experience is required.
Basic SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
Intermediate knowledge of business, technology, and data domain they are assigned.
Intermediate data and systems analytics skills.
Demonstrated intermediate experience with various business flow diagraming tools like data flow, UML or capabilities matrices.
Demonstrated intermediate experience in the Health Plan or healthcare industry especially as it relates to overall health insurance value chain and processes preferred.
Demonstrated intermediate experience writing requirements or user stories that are clear, concise, and well organized.
Demonstrated intermediate experience with waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.

Level III: All qualifications of Level II, as well as the following:

Five (5) years of relevant work experience.
Associate degree in Information Technology, Computer Science, Engineering, Business, or related field. In lieu of a degree, three (3) additional years of relevant work experience is required.
Scrum Master, Product Owner, Business Analyst or Lean Six Sigma Green Belt Certifications preferred.
Advanced understanding of application and data systems and how they are used in the organization.
Advanced understanding of common architecture and development best practices.
Intermediate SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
Demonstrated advanced writing requirements in various formats, including user stories and Gherkin preferred.
Demonstrated advanced ability to facilitate and lead Joint Application Requirements (JAR) or similar sessions.
Demonstrated advanced experience with various business flow diagraming tools like data flow, UML or capabilities matrices.
Demonstrated advanced experience within an Agile and waterfall environment, Scrum preferred.

Level IV: All qualifications of Level III, as well as the following:

Seven (7) years of relevant work experience.
Associate degree in Information Technology, Computer Science, Engineering, Business, or related field. In lieu of a degree, three (3) additional years of relevant work experience is required.
Advanced SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
Expert experience writing requirements.
Demonstrated advanced data and systems analytics skills.
Demonstrated expert experience with various business flow diagraming tools like data flow, UML, or capabilities matrices.
Demonstrated expert knowledge of application systems and data systems and how they are used in the health care industry.
Demonstrated expert understanding of common architecture and development best practices.

Physical Requirements:

Ability to complete work in a traditional office environment under fluorescent lighting.
Ability to orally communicate.
Must be able to travel across the enterprise.
Ability to work in a home office for continuous periods of time for business continuity

************

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Level I - Min 60,410 Max 96,081

Level II - Min 65,346 Max 117,622

Level III - Min 71,880 Max 129,384

Level IV - Min 87,766 Max 157,978

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

Excellus BCBS is a nonprofit health plan serving upstate New York, from Utica through Rochester, as part of the national Blue Cross Blue Shield network. It offers individual, family, Medicare, Medicaid, and employer health plans, plus virtual care, wellness programs, and Social Care Networks addressing housing, food, and transportation needs. What sets Excellus apart is pairing local, community support with a nationwide Blue provider network. The goal is to deliver affordable, accessible care that helps members and communities thrive.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Rochester, New York

Founded

1932

Simplify's Take

What believers are saying

Excellus reported 81% provider satisfaction in January 2026, signaling strong network relationships.
2026 Medicare Advantage benefits add $0 preventive care, dental, fitness, and telehealth.
Excellus extended Foodlink support three years, reinforcing community reputation and member goodwill.

What critics are saying

Excellus faces a racial discrimination trial after Judge Brindisi rejected summary judgment in July 2026.
DFS rate filings seek 17.0% small-group and 17.2% individual increases for 2027.
Intraoperative Neurology Services sued in February 2026 after Excellus allegedly failed payment awards.

What makes Excellus BCBS unique

Excellus is a nonprofit, local upstate New York carrier with deep regional employer trust.
Its 31-county Medicare Advantage network bundles dental, vision, hearing, telehealth, and transportation.
Community Investments funds targeted health equity programs, giving Excellus visible civic embeddedness.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Wellness Program
Paid Holidays
Remote Work Options
401(k) Retirement Plan

Company News

Greater Utica Chamber of Commerce

Oct 20th, 2026

Excellus BlueCross BlueShield names Dr. Tenbit Emiru chief medical officer.

Excellus BlueCross BlueShield names Dr. Tenbit Emiru chief medical officer. Excellus BlueCross BlueShield today announced that Tenbit Emiru, MD, PhD, MBA has joined the organization and its parent company, The Lifetime Healthcare Companies, as enterprise chief medical officer (CMO) and senior vice president of medical services. In this role, Emiru will provide executive clinical leadership and strategic oversight for the enterprise, supporting efforts to improve health outcomes, enhance member and provider experience, and advance affordable, high-quality care. "Dr. Emiru brings a strong combination of clinical expertise and strategic leadership at an important time for our organization," said Dr. Marty Stallone, executive vice president and chief healthcare services officer. "Her experience leading complex healthcare organizations and her focus on improving quality, affordability and collaboration will help us continue delivering better outcomes for our members and communities." Emiru will lead teams responsible for healthcare engagement, quality, health outcomes and medical services across the organization. As the health plan's senior clinical leader, she will help guide clinical priorities, support ways to improve quality and outcomes while managing costs, and work with provider partners to make care more coordinated and effective for members. A mission-driven healthcare executive, Emiru brings deep experience from both health plans and health systems. Most recently, she served as executive vice president and chief medical officer for a nonprofit health plan in Minnesota. Her work has focused on fostering collaboration among physicians, hospitals and care teams to improve quality, manage costs and enhance the patient experience. "I'm excited to join Excellus BlueCross BlueShield at a time of continued transformation in healthcare," said Emiru. "I look forward to working with teams across the organization and with our provider partners to improve outcomes, expand access and ensure our members receive high-quality care." Emiru's leadership will support the organization's continued focus on improving care, advancing health equity and helping members and communities across upstate New York access high-quality care that is more coordinated, effective and affordable. PLATINUM INVESTORS

Greater Utica Chamber of Commerce

Oct 14th, 2026

Excellus BlueCross BlueShield NCQA Commercial Health Plan Ratings highlight excellence.

Excellus BlueCross BlueShield NCQA Commercial Health Plan Ratings highlight excellence. in preventive, maternal care. Excellus BlueCross BlueShield has earned a strong 4-star rating from the National Committee for Quality Assurance (NCQA) for its Commercial HMO/POS/PPO/EPO health plan, bolstered by a strong performance across a range of preventive care, maternal health and behavioral health measures. The NCQA Health Plan Ratings evaluate plans nationwide on clinical quality, member experience and health outcomes. Excellus BCBS's results demonstrate a continued commitment to helping members access preventive care and improving health outcomes across the communities it serves. "Our longstanding presence in upstate New York allows us to be more than a health insurer. It enables us to be a trusted community partner working hand in hand with providers, health systems and local organizations to address the health needs of the people we serve," said Tony Vitagliano, senior vice president of provider network engagement and regional president for the Utica region at Excellus BCBS. "This recognition reflects the impact of that collaboration and our unwavering focus on early intervention and helping our communities become a little healthier every day." Among Excellus BCBS's strongest areas of performance were preventive care and women's health measures. The health plan received top ratings across multiple pediatric well-care measures, including: * 5-star performance for well-child visits in the first 15 months of life * 5-star performance for well-care visits for children ages 15-30 months * 5-star performance for well-care visits for children and adolescents * Strong performance in childhood and adolescent immunization measures * Strong performance in BMI assessment for children and adolescents The health plan also demonstrated exceptional results in maternal health, including: * 5-star performance for postpartum care * Strong ratings for prenatal checkups * Strong ratings for prenatal immunizations Additionally, Excellus BCBS's performance in behavioral health follow-up measures was significant, reinforcing the organization's commitment to supporting members' physical and mental health needs through coordinated care. PLATINUM INVESTORS

Niagara Frontier Publications

Oct 2nd, 2026

AAA: Time to evaluate Medicare coverage.

AAA: Time to evaluate Medicare coverage. Fri, Oct 2nd 2026 03:05 pm Medicare recipients are encouraged to review their plans with licensed Medicare advisors By AAA of Western and Central New York The Medicare annual enrollment period (AEP) begins Oct. 15 and ends Dec. 7. During this time, Medicare recipients are encouraged to determine if their health care needs have changed and prepare for any changes to their current plan in the new year. AAA recommends sitting down with a licensed insurance adviser to evaluate whether your current Medicare plan will change and if another plan might better meet your needs and budget. The Medicare plan selected during AEP will take effect Jan. 1, 2027. Current Medicare recipients should receive their plan's annual notice of change (ANOC) by the first week of October. This notice will review changes to the benefits and costs of their current Medicare plan for 2027. With more than 70 plans to choose from, entering the world of Medicare can lead to more questions than answers. Changes to Medicare plans can impact key aspects of healthcare, including choice of doctor, prescription drug coverage, and cost. Therefore, it is very important for recipients to review Medicare plan coverage options for 2027 to ensure that they are enrolled in a plan that best meets their health care needs. AAA's licensed Medicare advisers can guide individuals to ensure they receive adequate coverage. Medicare is the federal insurance program for people who are 65 or older or certain younger people with disabilities. AEP is the time of year when everyone who is Medicare-eligible can make changes to their plans. AAA partners with many different insurance carriers to offer a wide range of options so that recipients can maximize what their plan offers. Unlike many providers, AAA doesn't work for insurance carriers, so insurance agents can offer unbiased assistance to help recipients find a Medicare plan to meet their needs. Services are available to all Medicare-eligible individuals in the community, both AAA members and nonmembers alike. The public can learn more by visiting www.AAA.com/Medicare to schedule an appointment online or by calling 877-477-7120. AAA works with familiar carriers like Highmark, Excellus, Univera and Independent Health, offering more than 70 plans to tailor coverage to individual needs. Within the plans, Medicare has four main "Parts" that cover specific services. These are: - Part A for hospital insurance. This is for inpatient hospital stays, care in a skilled nursing facility, hospice care and some health care services. - Part B for medical insurance. This covers certain doctor's services, outpatient care, medical supplies, and preventative services. - Part C (Medicare Advantage) offers Medicare coverage through private insurance companies approved by Medicare. These plans include Part A and Part B coverage and often include additional benefits. - Part D for prescription drug coverage. Part D adds prescription drug coverage to original Medicare and Medicare-related plans. By calling, you agree that a AAA licensed insurance agent may contact you. AAA Insurance is provided through AAA Members Insurance Agency of Western & Central New York Inc., which offers products through AAA-affiliated companies and non-affiliated companies. Not affiliated with any government agency including Medicare. Wnypapers do not offer every plan available in your area. Currently Wnypapers represent 10-plus organizations which offer 70-plus products in your area. Please contact Medicare.gov, 1-800-MEDICARE to get information on all of your options.

13 WHAM

Sep 1st, 2026

Foodlink, Excellus team up for Hunger Action Month in Rochester.

Foodlink, Excellus team up for Hunger Action Month in Rochester. Tue, September 1, 2026 at 3:06 PM Updated Tue, September 1, 2026 at 3:35 PM Representatives from Foodlink and Excellus BlueCross BlueShield are pictured Tuesday, Sept. 1, 2026, during a Hunger Action Month event at Foodlink's Curbside Market site on Lake Avenue in Rochester. (Photo by Matt Churpita/WHAM) Ask 13 WHAM anything How many stops does Foodlink's Curbside Market make weekly? Which organization committed to supporting the Curbside Market for three years? Why are rising food costs and SNAP cuts affecting families? Rochester, N.Y. - September is Hunger Action Month, and two Rochester-area organizations are teaming up to raise awareness about food insecurity and expand access to healthy food. Foodlink and Excellus BlueCross BlueShield kicked off the nationwide campaign Tuesday at Foodlink's Curbside Market on Lake Avenue. Foodlink said more than 155,000 people experience food insecurity across its 10-county service area. In Rochester's 14608 ZIP code, where Tuesday's event was held, more than 27% of residents experience food insecurity - double the regional average. "Foodlink's Curbside Market helps local residents stretch their dollars," Florence Clemmons, Foodlink's director of community-based strategies, said in a statement. "Our neighbors grapple with a high cost of food and gas, which ultimately impacts the food on their plate and the overall health of our community." The Curbside Market operates six days a week, making more than 50 stops at affordable housing sites, senior centers, health clinics and community centers. The mobile markets offer fresh produce and other grocery staples to thousands of shoppers each year. Excellus recently committed to supporting the program for another three years, with investments aimed at equipment, technology and infrastructure improvements. Foodlink said rising costs and changes to SNAP eligibility and work requirements have also caused thousands of local residents to lose food assistance. SPONSORED CONTENT MORE TO EXPLORE

Life Health

Aug 19th, 2026

Medicare Advantage plan members seek stronger patient advocacy, care coordination.

Medicare Advantage plan members seek stronger patient advocacy, care coordination. Overall satisfaction with Medicare Advantage plans declines for second consecutive year. JD Power finds insurers deliver on operational fundamentals but struggle to build engagement and trust with Medicare Advantage members. TROY, Mich.-(BUSINESS WIRE)-Against a backdrop of rising financial pressures, narrower access to provider networks and prescription drug and outpatient care cost increases, Medicare Advantage plan members are looking for trusted partners to guide them through their healthcare journeys. According to the JD Power 2026 U.S. Medicare Advantage Study,(SM) only a select few health plans are delivering that level of partnership. Nationwide, overall member satisfaction with Medicare Advantage plans declines 12 points (on a 1,000-point scale) this year, and fewer than half (43%) of plan members say they strongly agree their plan is a trusted partner in their health and wellness. "Healthcare has grown increasingly complex and exceedingly costly, and Medicare Advantage plans are juggling these challenging market dynamics while trying to guide their members to the best outcomes," said Meaghan Hafner, senior director of healthcare solutions at JD Power."While some stand-out performers are driving improvements in member satisfaction despite the challenges, the majority of plans are struggling to build a strong sense of patient advocacy and trust among their members." Following are some key findings of the 2026 study: * Overall satisfaction with Medicare Advantage plans declines for second consecutive year: Overall customer satisfaction with Medicare Advantage plans is 611, down 12 points from last year and down 41 points from 2024, with declines across all dimensions of the member experience. The specific study dimensions showing the largest two-year declines in member satisfaction are Helping to Save Me Time and Money (-51 points), Level of Trust (-49 points) and Product/Coverage Offerings Meet My Needs (-47 points). * High-performing plans exceed in onboarding and communication: Two key areas where the highest-performing Medicare Advantage plans stand out are in new member onboarding and effective communication. Trust attributes rise sharply when members fully understand their plan. Among new members who say they understand their coverage very well, 34% feel their insurer helps prepare them for the unexpected, and 29% feel their insurer anticipates their needs. Among new members who say they do not understand their coverage, those rates are cut nearly half to 17% and 16%, respectively. * Special needs plans deliver stronger levels of member satisfaction: Special needs plans, which are designed for people with specific severe or disabling chronic conditions, those who live in an institution or those who qualify for both Medicare and Medicaid, deliver significantly higher overall satisfaction and trust scores, illustrating how higher-touch support models, care coordination and personalized guidance can contribute to stronger member outcomes among populations with complex healthcare needs. Study rankings. Kaiser Permanente ranks highest in overall satisfaction with Medicare Advantage plans in California for a third consecutive year, with a score of 665. SCAN Health Plan (656) ranks second. UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in Florida, with a score of 621. Humana (620) ranks second and Freedom Health (619) ranks third. UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in Georgia for a third consecutive year, with a score of 656. Aetna Medicare (628) ranks second. Blue Cross Blue Shield of Illinois ranks highest in overall satisfaction with Medicare Advantage plans in Illinois for a second consecutive year, with a score of 638. UnitedHealthcare (629) ranks second. Humana ranks highest in overall satisfaction with Medicare Advantage plans in Kentucky, with a score of 625. UnitedHealthcare (606) ranks second. Blue Cross Blue Shield of Michigan ranks highest in overall satisfaction with Medicare Advantage plans in Michigan for a second consecutive year, with a score of 676. Excellus BlueCross BlueShield ranks highest in overall satisfaction with Medicare Advantage plans in New York for a fourth consecutive year, with a score of 618. Healthfirst (611) ranks second. UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in North Carolina for a third consecutive year, with a score of 645. Humana (637) ranks second. Aetna Medicare ranks highest in overall satisfaction with Medicare Advantage plans in Ohio, with a score of 639. UPMC For Life ranks highest in overall satisfaction with Medicare Advantage plans in Pennsylvania for a fourth consecutive year, with a score of 689. Highmark Blue Cross Blue Shield (659) ranks second and Aetna Medicare (647) ranks third. Blue Cross Blue Shield of Tennessee ranks highest in overall satisfaction with Medicare Advantage plans Tennessee, with a score of 690. Humana (647) ranks second. Humana ranks highest in overall satisfaction with Medicare Advantage plans in Texas, with a score of 641. UnitedHealthcare (628) ranks second and Aetna Medicare (624) ranks third. To view the complete visual rank charts for each region, visit: http://www.jdpower.com/pr-id/2026079. The U.S. Medicare Advantage Study, now in its 12th year, measures member satisfaction with Medicare Advantage plans - also known as Medicare Part C or Part D - based on eight factors (in order of importance): level of trust; able to get health services how/when I want; helping to save me time or money; product/coverage offerings meet my needs; ease of doing business; people - representatives, call center agents; resolving problems or complaints; and digital channels. The 2026 U.S. Medicare Advantage Study is based on the responses of 14,559 members of Medicare Advantage plans in 12 market-based U.S. regions: California, Florida, Georgia, Illinois, Kentucky, Michigan, New York, North Carolina, Ohio, Pennsylvania, Tennessee and Texas. It was fielded from January through June 2026. About JD Power. JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data-including millions of consumer interactions and authoritative automotive datasets-combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

Excellus BCBS

Business Systems Analyst

About the job