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Catholic Charities, Archdiocese of New York

Residential Counselor

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeStaten Island, NY, USA$23.47 - $25.11

About the Job

Requirements

  • A high school diploma is required.
  • Experience relevant to helping individuals with serious mental illness or a similar population is required.
  • The role requires the ability to meet the described physical demands, including ambulating, remaining stationary, occasionally carrying and moving 10 pounds, using stairs, reaching above and below the head, and repositioning during working hours.
  • The role requires exposure to routine cleaning products and household chemicals.
  • The role requires local travel using public transportation and walking on city streets, including exposure to outside weather while escorting clients.
  • The role requires assisting clients with daily living tasks such as cooking, cleaning, packing, and laundering, including moving, transporting, positioning, and using cooking utensils or positioning objects.
  • The role requires working with clients who need consistent and comprehensive support and under potentially stressful conditions.
  • The role requires sufficient speaking and hearing to communicate effectively by phone or in person at normal volumes, and adequate vision to read correspondence, computer screens, and forms.
  • The role requires using a computer at a workstation approximately 20% of the time and the ability to sit or stand for long periods.
  • The role requires manual dexterity to operate computers.
  • The role requires good judgment, customer service skills, and the ability to manage time effectively and keep the program’s Manager well-informed.
  • The role requires the ability to learn CPR and First Aid and maintain certification.
  • The role requires the ability to work cooperatively and patiently with others, independently and as part of a team.
  • The role requires flexible shift availability and availability for emergencies.
  • The role requires remaining calm and focused in emergency situations, handling multiple tasks, and shifting between responsibilities.
  • The role requires the ability to use Foothold AWARDS and Microsoft Word effectively.
  • The role requires expressing thoughts clearly and concisely, verbally and in writing.
  • The role requires proactive work, problem-solving, and critical and strategic thinking.
  • The role requires responding effectively to crises and managing and minimizing agency risk.
  • The role requires working effectively with others, demonstrating conflict-resolution skills, and assessing and responding appropriately to situations, including de-escalating residents.

Responsibilities

  • Provide case management services to assigned residents.
  • Implement individual service plans to help residents attain rehabilitation goals.
  • Provide instruction and services in 11 service categories through role modeling, guidance, training, assistance, and support; help residents develop daily-living skills including grooming, dressing, meal planning and preparation, medication-taking, shopping, travel, budgeting, health care maintenance, and social and recreational activities.
  • Document all services and interactions in residents’ case records and maintain each record by completing required associated documentation.
  • Discuss residents’ individual short- and long-term goals with them regularly and evaluate the services they receive.
  • Provide ongoing counseling support to residents as needed.
  • Draft residents’ comprehensive service plans, provide information about residents, facilitate their participation in service-plan discussions, and present descriptive material about recent resident functioning in meetings or conferences.
  • Coordinate services specified in residents’ comprehensive service plans, including scheduling, follow-up, collaboration, referrals, and other necessary processes for medical, psychiatric, dental, entitlement-benefit, day-program, pharmaceutical, travel, emergency, financial, and legal services.
  • Manage incidents, intervene appropriately to minimize potential harm, notify the program’s Manager, and document events using the appropriate forms.
  • Integrate resident care with other agency staff and service providers.
  • Attend meetings required by the program or Beacon of Hope Division, or as instructed by Catholic Charities Community Services.
  • Help maintain the environment in a manner consistent with the program’s design and residents’ needs.
  • Where applicable, supervise medication distribution and track it with shift and weekly counts.
  • Where applicable, prepare meals for residents, including setup, cooking, and cleanup.
  • Escort clients into the community for medical, benefits, and other relevant appointments.
  • Conduct bedroom or apartment inspections according to program requirements.
  • Document significant building activities and information in the Communication Logbook.
  • Ensure building visitors provide identification and sign the Visitor Log.
  • Assist with monthly fire drills.
  • Assist in planning and carrying out recreational activities with residents.
  • Follow regulations and program guidelines established by the New York State Office of Mental Health.
  • Follow personnel and residential policies and procedures in the Catholic Charities Community Services Personnel Policies and Procedures Manual and Beacon of Hope Policies and Procedures Manual.
  • Perform other duties consistent with program goals and objectives as assigned by the Program Manager or Administration.

Desired Qualifications

  • Experience providing security is a plus.

About the Company

Catholic Charities, Archdiocese of New York

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