Proficiency in Microsoft Word and Microsoft Excel for creating and editing documents.
Clear and effective verbal and written communication in English.
Professional etiquette when interacting in person, over the phone, and through email.
Strong guest relations skills with a focus on hospitality.
Proficiency in operating phone systems and managing multiple calls simultaneously.
Knowledge of front desk operations and customer service best practices.
Strong organizational and time management skills.
Ability to handle challenging situations with patience and professionalism.
Responsibilities
Greet and welcome guests warmly and professionally.
Manage guest check-ins and check-outs, ensuring accurate information.
Answer phone calls and address guest inquiries efficiently.
Provide guests with information about hotel facilities, services, and local attractions.
Handle guest complaints and resolve issues promptly.
Process payments and maintain accurate financial records.
Assist with night audit duties when necessary.
Keep the front desk area clean and organized.
Desired Qualifications
Willingness to learn and use additional office software as needed.
Familiarity with hospitality management software.
English and Chinese language skills.
Multilingual abilities.
Front Desk Agent: Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role.
Key Responsibilities:
Greet and welcome guests warmly and professionally
Manage guest check-ins and check-outs, ensuring accurate information
Answer phone calls and address guest inquiries efficiently
Provide guests with information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues promptly
Process payments and maintain accurate financial records
Assist with night audit duties when necessary
Keep the front desk area clean and organized
Qualifications:
(English/Chinese) skills preferred, but not required
Strong guest relations skills with a focus on hospitality
Proficiency in operating phone systems and managing multiple calls simultaneously
Knowledge of front desk operations and customer service best practices
Strong organizational and time management skills
Ability to handle challenging situations with patience and professionalism
Familiarity with hospitality management software is a plus