Flagstar Bank

Regional bank offering diversified financial services

Director - Small Business Banking Sales

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

An undergraduate degree (four years or equivalent) in business, finance, or a related field is required.
At least 10 years of experience in business banking, commercial lending, or small business lending in production or credit roles.
At least 7 years of sales or client-management relationship experience with small business or business banking clients.
At least 5 years of sales-performance management experience in financial services.
Expert-level understanding of business financial management, the business cash flow cycle, and the financial solutions needed by a small business, including credit, treasury, and personal financial management solutions for business owners.
In-depth knowledge of the business banking sales process and cycle.
In-depth knowledge of business financial statements and tax returns as used in business credit applications.
Ability to manage and coach phone-based sales teams, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews, and effectively communicating suitable solutions.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights aligned with enterprise goals.
Ability to build trusted internal and external client relationships by identifying needs and delivering tailored solutions.
Some travel is required.
The role requires a moderate degree of physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.
Compliance with applicable federal, state, and local laws and regulations, and completion of required compliance training, is required.

Responsibilities

Directly manage and coach a team of 10–20 phone-based Small Business Banking Consultants and Relationship Specialist support staff across multiple geographic locations.
Hire, train, and manage Small Business Banking Consultants.
Ensure client engagement, advice, and sales activities align with the organization's purpose, mission, and values through training, coaching, and call monitoring.
Manage and drive sales performance, ensuring achievement of goals across product production, client retention, client deepening, and revenue growth.
Monitor performance reporting to ensure balanced performance across multiple objectives.
Manage weekly sales activities, including facilitating sales calls, inspecting calling and referral activity, managing the pipeline, and holding consultants accountable for commitments.
Execute partner introductions and develop and deliver custom solutions, including efforts to serve the retail banking needs of clients' owners, management, and associates across commercial, insurance, premier banking, and wealth offerings.
Resolve escalated issues and complex or challenging relationships and transactions.
Lead the team through Energizing Client Conversations (ECC), ensuring the process is implemented, mastered, and documented through active participation and monitoring and evaluating results.
Perform talent management functions, including employment decisions, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with requirements.
Partner with Consumer Banking Leadership to leverage the retail branch platform, referrals, external centers of influence, and contacts to expand lending and deposit opportunities.
Work with key partners to build out and enhance business optimization, efficiency, and credit automation tools.
Provide input on pricing and market competitiveness based on experience and market research.
Oversee audit, compliance, and regulatory matters for the department.
Generate revenue by cultivating Small Business account relationships while ensuring strong credit quality thresholds are met.
Perform special projects and additional duties and responsibilities as required.
Consistently adhere to regulatory and compliance policies and standards linked to the job.
Maintain compliance with applicable laws and regulations.

Desired Qualifications

At least 10 years of proven experience leading successful sales teams across multiple geographies.
Completion of a formal credit training program.
Working knowledge of and experience with Small Business Administration (SBA) programs.

Position Title

Director - Small Business Banking Sales

Location

Nationwide, MI 48098

Job Summary

The Director-Small Business Banking Sales is responsible for the direct management and coaching a team of 10-20 phone based Small Business Banking Consultants and Relationship Specialists support staff across multiple geographic locations via a phone-based model, which focuses on new business development, credit quality, and risk management. The focus is generally within our current footprint on commercial based customers with revenues from six figures to multi-millions of dollars, and loan sizes up to $5mm. Partners with and supports Consumer Banking Leadership to capitalize on and leverage the Retail Branch Platform and referrals, and external Centers of Influence and contacts, to expand the lending and deposit opportunities. The Director-Small Business Banking Sales is instrumental in working with key partners to help buildout and enhance business optimization and efficiency along with credit automation tools resulting in quick and effective outcomes. Provides input to pricing and market competitiveness based on experience and market research. Oversees/manages audit, compliance, and regulatory matters for the department. Ensures the generation of revenue by cultivating Small Business account relationships and ensuring strong credit quality thresholds are met

Job Responsibilities:

JOBRESPONSIBILITIES

Hires,trains and manages astaff of Small Business Banking Consultants.

Ensures all client engagement, advice and sales activities are fully aligned to Flagstar’s purpose,missionand values through training, coaching and call monitoring.

Manages and drives sales performance of the Small Business Banking Consultant staff, ensuring achievement of goals, including production across multiple product categories, client retention, clientdeepeningand revenue growth.

Monitorsperformance reporting to ensure balanced performance across multipleobjectives.

Managesweekly sales activities including facilitating sales calls, inspecting calling and referral activity, managingpipelineand holding Small Business Banking Consultants accountable for commitments.

Executeson partnerintroductions andthedevelopment and delivery of custom solutions, including specific efforts to serve the retail banking needs of our clients' owners/management/associates (e.g.Commercial, Insurance, Premier Banking, Wealth).

Resolvesescalated issues andcomplex or challenging relationships/transactions.

Leads theteam through ECC (Energizing Client Conversations) to ensure the process is properly implemented and mastered and documented through active personal participation and by monitoring and evaluating results.

Responsible for talent management functionsincluding:employment, performance evaluations, staff development/training, disciplinary actions, successionplanningand ensuring all staffcomply withcompliance requirements.

ADDITIONALACCOUNTABILITIES

Performs special projects, andadditionalduties and responsibilities asrequired.

Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliance trainings. Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education levelrequired:Undergraduate Degree (4 years or equivalent)in business,financeor related field.

Minimum experiencerequired:10+ Yearsof experience in business banking/commercial/small business lending either in production or credit roles.

7+ years of sales/client management relationship with small business or business banking clients.

5+ years of sales performance management experience in financial services.

Preferred Qualifications:

10+ years' proven experience leading successful sales team across multiple geographies.

Completion of a formal credit trainingprogram.

Job Competencies:

Expert-level understanding of businessfinancial management, the business cash flow cycle, and the full set of financial solutions needed by asmallbusiness, includingcredit,treasury, and personalfinancial managementsolutions for business owners.

In-depth knowledge of business banking salesprocessandcycle.

In-depth knowledge of business financial statements and tax returns as used in business credit applications.

Demonstrated ability to manage and coach phone-based sales teams, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews, and effectively communicating solutions that meet client needs.

Working knowledge of and experience with SBA programs preferred.

Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

Some travelrequired.

Physical demands (ADA):The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$161,726.25 - $230,791.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

About the Company

Flagstar Bank

Regional bank offering diversified financial services

Flagstar Bank is a regional bank that offers a broad range of financial products and services through its 418 branches in 10 states, complemented by digital channels. It operates with a customer-first mindset, emphasizing local market expertise, personalized solutions, and community focus. Its products work through a combination of branch-based relationship banking and technology-enabled services to meet customers’ financial needs. What sets Flagstar apart is its emphasis on local knowledge, community involvement, and diverse, inclusive workplace culture, rather than solely relying on scale or standard products. The company’s goal is to deliver a new energy in banking that opens doors for customers’ financial and personal success while strengthening the communities it serves.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Troy, MI
Founded: 1987

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