Business Strategy and Operations Intern @ Genesys

Business & Strategy (2)
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Business & Strategy (2)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully.

As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business.

Key Responsibilities:

Shape business strategy in partnership with cross-functional leaders, delivering executive-ready analyses and recommendations that drive Genesys’ growth priorities
Conduct rigorous quantitative and qualitative analyses, including whitespace sizing, retention and churn diagnostics, adoption and usage tracking, cohort and funnel analysis, to uncover growth opportunities and guide strategic decisions
Develop executive-facing deliverables (dashboards, white papers, market and competitive assessments) that distill complex data into clear insights and actionable strategies
Identify root causes behind business performance by going beyond surface-level metrics, uncovering the “why” behind trends, and articulating the story the data tells
Apply statistical rigor to test hypotheses, validate findings, and strengthen the credibility of recommendations presented to senior stakeholders
Continuously optimize business processes and execution models, ensuring strategies are implemented effectively and outcomes are measurable

Minimum Requirements:

Current graduate-level degree in computer science, data analytics, economics, statistics, business, or related field
Proven analytical horsepower with the ability to combine structured quantitative analysis and qualitative reasoning to generate actionable insights
Competency in Excel, SQL (Snowflake), and Python, with the ability to apply these tools effectively in a professional environment
Experience with dashboarding and visualization tools (e.g., Tableau) to communicate insights clearly
Strong foundation in statistics (hypothesis testing, regression, probability, distributions) and the ability to apply these concepts to real-world business problems
Demonstrated experience (or ability to quickly ramp) in advanced analyses such as cohort analysis, funnel analysis, retention/churn diagnostics, whitespace opportunity sizing, and adoption/usage tracking
Commercially minded: able to frame complex findings in terms of business impact and articulate opportunities to leadership
Strong written and verbal communication skills with the ability to create clear, compelling, and executive-ready deliverables
Comfort with Generative AI technologies for workflow acceleration, research, and automation
High emotional intelligence with strong collaboration skills across technical and business teams
Self-starter with intellectual curiosity, growth mindset, and ability to manage multiple priorities in a high-growth, fast-paced environment

Compensation range for this role: $24-$53 per hour

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$0.00 - $0.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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