Technical Support Engineer 2
FusionTek
Technical Support Engineer 2
FusionTek
Managed IT and security solutions
FusionTek · South Africa (Remote) · Full-time · Posted 2026-09-01
Salary: unknown currency 300,000–350,000
Workplace: remote
Department: Service - Full Time
If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
What You Will Do
Client Support & Troubleshooting
Resolve escalated support requests and complex technical issues.
Handle break/fix issues, application installations, and user-level configuration changes.
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Provide remote and onsite support for client environments.
Infrastructure & Systems Administration
Configure and support Windows Server 2016, 2019, and 2022 environments.
Assist with Hyper-V host setup, server administration, networking, and security tasks.
Troubleshoot and deploy SonicWall firewalls.
Manage networking switches and access points. (Datto Experience PLUS!)
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Team Collaboration & Mentorship
Provide guidance and mentorship to Level I technicians.
Collaborate with the technical team to deliver exceptional service to clients.
Escalate tickets appropriately and contribute to shared technical knowledge.
Documentation & Process
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
Maintain and update the documentation platform so procedures, configurations, and client details remain current.
Ensure clients receive clear, professional communication throughout the support process.
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
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FusionTek provides managed and co-managed IT and security solutions to keep businesses connected and secure. Its services include proactive monitoring, patch management, threat protection, and incident response delivered through remote management, with options to augment a client’s internal IT team. The company differentiates itself by offering a collaborative co-managed model that integrates with existing IT staff and systems rather than just one-off projects. Its goal is to simplify IT management, reduce security risk, and ensure reliable technology operations so clients can focus on their core business.
Explore more opportunities at FusionTek