ERP Project Communication & Change Manager

Job Description

• Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively.
• Proactive communications capability - reaching executives, managers and employees with clear, consistent, audience-specific messaging - is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.
• Regions within Scope: COEU, FRANCE, UK&I, BRAZIL & NORAM
• Understand the ERP Program context and expected business benefits from the solution in order to support employees change journey
• Understand the processus changes within the selected functions, to be able to identify who are the persons impacted and be able to set adapted communication and training strategies and plans
• Get buy-in from key stakeholders and manage resistance to change (e.g. employees who are comfortable with current processes and may view the new system as a disruption to their workflows)
• Demonstrate cultural awareness
• Ensure a good synchronization between change management plan and project plan
• Ensure that employees receive the necessary training and support to effectively use the new processes and tools being implemented
• Work in an international environment: support SME from Regions within scope
• Execute Communication strategy and Communication plan at project level following global ERP deployment methodology
• Support execution of Change strategy and Change plan at project level following global ERP deployment methodology
• Handle communications actions and mobilization events at local level
• Develop and maintain effective relationships with key stakeholders to ensure their buy-in and support
• Design, develop and deliver customized training programs (what for who and for when and how) for employees following Program guidelines   
• Tracks and reports communication & change management activities to ensure their effectiveness and efficiency
• Ensure the transfer/capitalization of knowledge (including onboarding of the newcomers on the project in the selected countries)
• Change impacts assessment, personas, heat maps, …
• Stakeholder analysis
• Implementation of Change management plan according to change management strategy
• Communication strategy and plan (what for who and for when and how) including setting up the appropriate communication channels: Targets Awareness and Reinforcement. Includes audience-specific messages, senders, timing, channels and feedback loops.
• Sponsor Plan to target Awareness, Desire and Reinforcement. Enables sponsors to perform the ABCs (Active and visible participation, Build a coalition of support, Communicate directly with employees)
• People Manager Plan to target all ADKAR elements. Equips managers to perform the CLARC roles (Communicator, Liaison, Advocate, Resistance Manager, Coach)
• Support training strategy and plan (what for who and for when and how) to target Knowledge and Ability. For ERP, this must connect process, system, role-based learning and hands-on practice.
• Managing feedback, questions and continuous improvement actions
• Measure, adapt and sustain adoption: Readiness assessment results, ADKAR Assessment scores, Training attendance and proficiency results, Role-based system usage, Process compliance, Manager feedback, Resistance themes, Go-live readiness by business unit or region

Qualifications

• Experienced profile with at least 5 years of experience in Communication & Change Management within international scope, preferably in ERP implementation projects
• Strong knowledge of Communications strategy and planning
• Ability to build audience-specific communication plans, Identify preferred senders, Create key messages around purpose, particulars and people impacts, Localize messages for regions and functions,       Coordinate executive, manager and project communications through ad-hoc tools
• Knowledge of management methodologies and practices, including change impact assessment and stakeholder engagement strategies
• Excellent written and verbal communication skills in English  (French verbal/written language skills is a very strong asset)
• Used to work in global /international projects
• Operational knowledge of one of the 3 functional scopes covered by the ERP project: Food, supply or finance
• Change management certification is a plus

Additional Information

What Makes Sodexo Different:   

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted. 

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Compensation: 120000 to 160000 (CAD) (YEARLY)