Customer Service
About the job
- Previous 3–6 months of customer service or customer support experience is preferred.
- Previous 3–6 months of call center or office background experience is a plus.
- Basic computer skills are required.
- Candidates must be able to work independently.
- Strong phone and verbal communication skills and active listening are required.
- Candidates must be at least 18 years old.
- A background check applicable with state and federal laws is required.
- Candidates must provide their own equipment and workspace, including verified secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
- The computer must have an Intel Core i5-8250U series processor or greater and 8 GB memory on 64-bit Windows 10 or 11.
- A screen resolution of 1280x768 or higher and dual monitors are required.
- A USB DSP headset is required.
- Chromebooks, netbooks, and tablets are not permitted; candidates must use a laptop or desktop.
- Up-to-date antivirus software must be installed and a recent scan completed; Windows Defender is acceptable.
- The firewall must be enabled.
- The computer must be hardwired to the modem or router; Wi-Fi and extenders are not permitted.
- Manage large amounts of inbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers' needs, clarify information, research, and provide solutions or alternatives.
- Access company and client resources to handle calls accurately.
- Seize opportunities to upsell products when they arise.
- Switch between tasks without losing efficiency or composure.
- Be available at the desk and maintain punctuality and attendance at all scheduled times.
- Remain positive and professional in all customer interactions.
- Cross-train as requested.
- Previous 3–6 months of customer service or customer support experience.
- Previous 3–6 months of call center or office background experience.
About the company
Five Star Solutions builds and runs intelligent customer experience (CX) environments by integrating AI, scalable CX technology, and global teams to connect agents, data, workflows, and automation in one system. Its products and services use CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and lower the cost of customer support while maintaining high-quality service. The company differentiates itself with a unified, end-to-end CX platform approach that combines people, processes, and technology, delivered through onshore, nearshore, and offshore teams to fit regulated, high-growth, and high-demand environments. Its goal is to help organizations move faster, scale easily, and deliver consistent, reliable customer care over the long term.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Sioux Falls, South Dakota
Founded
1986
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Simplify's Take
What believers are saying
- Five Star bought West Chester Vending on May 21, 2026, extending Cincinnati coverage.
- The August 10, 2026 Nashville center doubled picking lines and quadrupled cold storage.
- Revelio shows 3,193 employees in March 2026 and 481 2026 job postings.
What critics are saying
- West Chester, Krodel, and Jordan integrations in 2026 can distract managers and break service quality.
- BBB logged four complaints in three years, signaling recurring customer-service friction.
- Private, fragmented competition can undercut margins and win local accounts faster.
What makes Five Star Solutions unique
- Founded 1993, Five Star serves breakroom services across 11 states from Chattanooga.
- Its 40 branches combine vending, micro markets, coffee, pantry, dining, and fresh food.
- Largest Canteen franchise operator gives Five Star Compass-linked scale and purchasing leverage.
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Benefits
- Remote Work Options