Fulfillment Operations Manager

Join Millennium Print Group as a Fulfillment Operations Manager!

We're looking for an Fulfillment Operations Manager to join our team! If you're passionate about warehouse operations, logistics, supply chain excellence, team leadership, and continuous improvement, this is your opportunity to lead critical fulfillment operations for one of the world's leading trading card manufacturers.

Location: Cary, NC
Schedule: Full-Time | Onsite Mon – Fri ~7:00pm - 5:00am.
FLSA Status: Salaried Exempt
Pay & Benefits: Competitive salary + comprehensive benefits package

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🔹 Summary

The Fulfillment Operations Manager is responsible for leading daily warehouse and fulfillment operations, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution activities.

This role oversees people, processes, and resources to ensure products are delivered accurately, efficiently, safely, and on time while driving operational excellence and customer satisfaction.

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🔹 What You'll Do

• Lead all warehouse and fulfillment operations, including receiving, storage, inventory management, picking, packing, and shipping activities.
• Ensure fulfillment operations meet customer commitments, service expectations, and business objectives.
• Monitor inventory accuracy and implement practices that reduce loss and improve inventory control.
• Develop and execute operational strategies that improve efficiency, productivity, throughput, and customer service.
• Analyze performance data and key performance indicators to drive operational improvements.
• Lead warehouse layout optimization, workflow improvements, and space utilization initiatives.
• Manage labor planning, staffing, scheduling, and resource allocation.
• Partner with Supply Chain, Logistics, Procurement, Production, and Customer Service teams.
• Oversee department budgets, monitor costs, and identify opportunities for operational savings.
• Lead continuous improvement initiatives using Lean, Six Sigma, 5S, Kaizen, and other methodologies.
• Recruit, mentor, coach, and develop warehouse and fulfillment personnel.
• Promote an engaged, accountable, and performance-driven culture.
• Ensure compliance with OSHA, ISO, company policies, and operational standards.
• Maintain a safe and organized work environment focused on Safety, Quality, and Customer Satisfaction.

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🔹 What You'll Bring

Education & Experience

• Bachelor's degree in supply chain, Business, Operations Management, Logistics, or a related field preferred.
• Equivalent combinations of education and experience may be considered.
• 5+ years of management or supervisory experience.
• 3+ years of experience in warehouse operations, logistics, fulfillment, distribution, or supply chain environments.
• Experience leading high-volume fulfillment operations preferred.
• Experience with Lean Manufacturing, Six Sigma, 5S, Kaizen, ISO, OSHA, or continuous improvement programs preferred.

Skills & Abilities

• Strong knowledge of warehouse management, inventory control, fulfillment processes, and operational best practices.
• Experience with warehouse management systems, MIS platforms, and Microsoft Office tools.
• Strong leadership and employee development capabilities.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and relationship-building abilities.
• Ability to make sound business decisions in a fast-paced environment.
• Strong customer-focused mindset.
• Bilingual English/Spanish skills are a plus.

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🔹 How You Will Be Successful

Passion for Cards

Help ensure products reach customers accurately and on time through exceptional fulfillment operations.

Dedicated to Quality and Safety

Drive a culture committed to safety, operational excellence, inventory accuracy, and customer satisfaction.

Building Relationships

Partner with teams across the organization to support efficient and effective operations.

Integrity and Respect

Lead with accountability, collaboration, and professionalism.

Challenging the Expected

Identify opportunities to improve processes, increase efficiency, and elevate fulfillment performance.

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Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, outstanding benefits, career growth opportunities, and the opportunity to lead operations supporting products enjoyed by millions of fans around the globe.

Benefits Include

• Competitive Compensation
• Annual Bonus Eligibility
• Medical, Dental, and Vision Coverage
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Development Opportunities
• Employee Assistance Program
• Wellness Programs

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Apply Today

Join the team behind some of the world's most iconic trading card products and lead fulfillment operations that deliver excellence every day.

Apply today and be part of the magic behind the cards.

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