Full-Time

Director of Product

Trust & Safety

Posted on 5/14/2024

Trustpilot

Trustpilot

1,001-5,000 employees

Online platform for authentic user reviews


Senior

London, UK

Required Skills
Communications
Marketing
Requirements
  • Proven Leadership: 8+ years of product management experience, with at least 3 years in a leadership role, with a significant focus on Trust & Safety, security, or privacy-related products in a technology-driven company.
  • Strategic Thinker: Exhibited ability to develop and execute a comprehensive Trust & Safety strategy that aligns with the company's mission and market demands. Knowledge of the competitive landscape in online safety, privacy, and security. Ability to anticipate future trends and challenges in the Trust & Safety domain and craft proactive strategies.
  • Consumer-Centric: Deep understanding of user needs and behaviors in the context of trust, safety, and security online. Experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience. Familiarity with techniques to engage and educate users about Trust & Safety features and practices.
  • Technical Expertise: Strong technical background with a solid understanding of the latest technology trends, including artificial intelligence (AI), machine learning, natural language processing, and cybersecurity measures. Experience in leveraging technology to enhance Trust & Safety measures on digital platforms.
  • Collaborative Mindset: Exceptional interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and manage emotions, fostering a positive work environment and leading through influence with empathy and adaptability.
  • Analytical Skills: Strong analytical and problem-solving skills, with a proven track record of using data to inform product strategy and decisions. Experience in setting and tracking key performance indicators (KPIs) for Trust & Safety initiatives. Proficiency in analyzing trends, user feedback, and performance metrics to continuously improve product offerings.
  • Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. A Master’s degree, MBA, or equivalent advanced degree is highly preferred, reflecting a strong foundation in both technical and business aspects of product management in the Trust & Safety space.
Responsibilities
  • Develop and execute a comprehensive 3-year product strategy aligned with the company's vision
  • Lead the Trust & Safety product team in innovating online safety solutions
  • Implement strategies to increase user awareness and education on Trust & Safety issues
  • Collaborate with legal, commercial, and marketing teams to understand emerging Trust & Safety needs in different markets
  • Manage and mentor a team of Product Managers dedicated to Trust & Safety
  • Utilize metrics, user feedback, and security incident data to guide product development decisions
  • Work closely with other department heads to ensure product strategies align with company goals

Trustpilot offers an online reviews platform focused on authentic feedback and transparent interactions, utilizing technologies to ensure the genuineness and transparency of user experiences.

Company Stage

Series E

Total Funding

$199.9M

Headquarters

København, Denmark

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

8%