Implementation Project Manager - Enterprise SaaS
About the job
- A Bachelor's degree is required.
- At least 5 years of work experience in a collaborative, data-driven environment.
- Strong interpersonal skills, including negotiating, influencing, and dealing effectively with people.
- Excellent communication and organizational skills, with the ability to manage multiple projects simultaneously.
- Proven presentation skills and executive meeting planning.
- Ability to translate technical concepts into client-friendly language.
- Ability to refine project management strategy to meet client needs.
- Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
- Build system workflows and execute configurations, including single sign-on (SSO), customer relationship management (CRM), and application programming interface (API) integrations, advising on best practices for optimal setup and scalability.
- Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
- Maintain accurate documentation of project status, decisions, client use cases, and client feedback.
- Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
- Communicate regularly with clients and internal stakeholders, report key performance indicators (KPIs) and launch status, and secure leadership sign-off upon completion.
- Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.
- Previous project management experience is preferred.
- PMP or similar certification is a plus.
- Customer service skills in a software-as-a-service (SaaS) environment are preferred.
About the company
TicketManager provides a platform to manage corporate event tickets for client entertainment. It tracks ticket allocation across teams, events, and users, simplifies access and management, and helps measure ROI by showing how ticket usage ties to business results. It integrates with Ticketmaster to enable mobile-only tickets, streamlining processes for companies, venues, and teams. It includes compliance features to enforce company policies and can sell unused tickets to recover costs. Its goal is to help businesses build relationships with customers more efficiently while controlling costs and proving value.
Company Size
51-200
Company Stage
Series A
Total Funding
$6M
Headquarters
Calabasas, California
Founded
2007
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Simplify's Take
What believers are saying
- June 2025 acquisition capital supports product, sales, and international expansion after closing.
- December 2025 Bay Area Host Committee deal positions TicketManager for FIFA World Cup 2026.
- Ovations assets strengthen TicketManager's corporate hospitality offering and inventory monetization capabilities.
What critics are saying
- Cvent, Eventbrite, and Bizzabo alternatives commoditize TicketManager's enterprise ticketing workflow.
- TicketManager still depends on Ticketmaster integrations, exposing pricing, access, and platform risk.
- StubHub's 2019 lawsuit shows customer disputes can escalate into multi-year, expensive litigation.
What makes TicketManager unique
- May 29, 2025: Valeas bought control, funding TicketManager's growth with $110 million.
- TicketManager powers corporate ticketing for 500 brands and 400 venues, per 2025 coverage.
- December 8, 2025: Bay Area Host Committee chose TicketManager for Super Bowl LX.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- 401(k) Company Match