Medical Assistant - Primary Care

The Opportunity

We believe primary care needs to move beyond conventional thinking to truly center around each patient's personal needs. Our Advanced Primary Care (APC) model challenges the status quo, combining modern clinics with cutting-edge technology to provide high-quality, team-based care. By integrating in-person and virtual primary care with urgent care, we aim to deliver personalized, hands-on care that proactively educates, connects patients with resources, and simplifies the complexities of downstream care. Join us as a Medical Assistant (MA) and be part of this innovative approach to redefining healthcare. 

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications. 
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities: Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.  
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (prescription meds – NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration.
  • Ensure accurate medication preparation and administration techniques.
  • Understand medication dosages, routes of administration, and potential side effects.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care. 
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and may help with discharge. 
  • Welcome and support the training of new team clinic team members.

Required Availability

• Medical Assistants must have full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. To ensure seamless patient care and clinic readiness, team members can generally expect to work from 7:15am to 5:15pm, including time for opening and closing procedures. While the schedule primarily aligns with these hours, flexibility may occasionally be required to meet patient and team needs.
• This position follows a four-day work week consisting of four 10-hour shifts, with no weekend hours.

Who You Are

• Education: High school diploma required. 
• Certification or demonstrated prior experience: Medical Assisting certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant, preferably in a primary care setting. 
• Basic Life Support (BLS) Certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes. 
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.  
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. 
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. 
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic. 
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems.