Senior Technical Product Manager

Job Description

We’re excited to be adding a Senior Technical Product Manager, Software to our growing Connected Products Group software product team! This is an engaging and challenging opportunity that plays a critical role in shaping the integration of Yale, August, and Master Lock smart security products. We are looking for an execution-oriented, customer-obsessed product leader who wants to live on the edge of technologies that bring software and hardware together, within the connected home.

This position will report directly to the Product Management Director, Software. We are seeking a product leader to direct a broad cross-functional effort to define and deliver software features and products that bring our security ecosystem to life.

POSITION LOCATION:

This position is eligible for a hybrid schedule with all work performed at our offices in San Francisco, CA, Oak Creek, WI or Deerfield, IL.

RESPONSIBLIITIES:

• Adding new features and improvements to the Yale Access and Master Lock system, which brings together various product categories (smart locks, smart padlocks) together in software-driven experience built using iOS and Android mobile, backend data and firmware software technologies.
• Leading innovation and driving end-to-end the launch of new products and experiences, with little direction, in collaboration with hardware category managers.
• Serving as a software product owner on large scrum teams comprised of product designers, firmware, backend, mobile and quality assurance engineers.
• Collaborating with engineering team members to influence system architecture and design.
• Working closely with the teams bringing new products, new categories and new ecosystem features to market.
• Collaborating with category managers, designers, and engineering partners to refine and develop platform features.
• Working in an Agile environment, continuously reviewing business needs, refining priorities, outlining milestones and deliverables.
• Partnering with stakeholders and internal customers across the organization to inform the product vision, strategy, features, and prioritization.
• Developing, owning, and executing product plans for assigned initiatives.
• Collaboratively defining and refining desirable outcomes and team OKRs for new features and improvements, including UX specifications, user stories, and acceptance criteria.
• Prioritizing and maintaining the sprint backlog for assigned products.
• Guiding the product functional discovery and design process based on an intimate knowledge of the users and technology, in close collaboration with product designers.
• Developing and maintaining appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Qualifications

• Over 5 years in software product management or development (including roles in quality assurance, development, technical program management, or product design), with at least 1 year in connected products preferred.
• BA/BS in a technical field or equivalent experience; MBA is advantageous.
• Advanced user of Jira or similar project management tools.
• Hands-on experience with Agile methodologies and best practices.
• Strong foundational knowledge of software development, including system architectures, programming languages, data structures, APIs, and cloud services.
• Ability to rapidly understand complex technology, convey technical concepts to non-technical stakeholders, and guide decisions on feasibility, design trade-offs, and cost implications.
• In-depth experience with mobile technologies, connected Wi-Fi and Bluetooth devices, cloud services, and device firmware.
• Dedicated to creating user-centered products.
• Ability to deal with ambiguity and drive clarity in high-pressure situations.
• Strong belief in using data to understand user needs, assess product health, and drive product improvements.
• Extensive experience with both major mobile platforms (iOS and Android).
• Skilled in managing complex software platforms and product ecosystems, including coordinating cross-functional teams, ensuring platform scalability, and aligning product strategy with ecosystem growth.
• Experienced in navigating dependencies across interconnected products and services to drive seamless user experiences and maximize ecosystem value.