Business Continuity Senior Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology & Cyber Resilience Risk Senior Manager within PNC's Technololgy Risk organization, you will be based in either: Pittsburgh PA, Dallas TX, Phoenix AZ, Strongsville OH or Birmingham AL.

Position Summary:

The Senior Manager, Enterprise Cyber Recovery Program is responsible for leading the enterprise Cyber Recovery Program strategy, governance, testing, and continuous improvement efforts. This role drives recovery readiness across applications, infrastructure platforms, cloud environments, and critical data assets while ensuring alignment to enterprise resiliency objectives and regulatory expectations.

This position serves as a senior subject matter expert for cyber recovery, disaster recovery, sustained recovery operations, and technology resiliency.

Required Experience:

• 10+ years of experience leading Disaster Recovery, Sustained Recovery, Cyber Recovery, Technology Resiliency, or Infrastructure Recovery programs.
• Proven experience managing enterprise-scale recovery testing programs.
• Deep understanding of application recovery, critical data asset recovery, backup recovery, replication technologies, and recovery engineering.
• Experience leading complex cross-functional programs involving infrastructure, cloud, security, and application teams.

Key Responsibilities:

• Establish and oversee enterprise cyber recovery strategy and roadmap.
• Lead governance, standards, policies, and testing frameworks for recovery programs.
• Direct large-scale cyber recovery exercises and validation activities.
• Ensure recoverability of applications, infrastructure, data assets, and cloud platforms.
• Define enterprise recovery requirements and recovery performance objectives.
• Oversee recovery plan development and testing across critical business services.
• Provide leadership and guidance on infrastructure recovery including:
o Server recovery
o Virtualization recovery
o Storage recovery
o Database recovery
o Network recovery
o Cloud recovery
o Identity and access recovery
• Drive automation and orchestration of recovery workflows.
• Present program status and recovery readiness metrics to executive leadership.
• Partner with Risk, Cyber Security, Engineering, Architecture, and Business Resiliency teams.
• Support regulatory examinations, audits, and resilience assessments.

Preferred Qualifications:

• Deep expertise in cloud recovery testing (Azure, AWS, GCP).
• Knowledge of recovery orchestration platforms, automation tooling, and recovery runbook execution.
• Experience with cyber recovery vault technologies and immutable backup solutions.
• Strong understanding of financial services regulatory expectations related to resilience and recovery.
• Certifications such as CISSP, CISA, CBCP, MBCI, AWS Solutions Architect, or equivalent.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Governs the business continuity function and lifecycle for a large business segment to ensure the organization proactively plans and effectively responds to potential crises. Plans and oversees the execution of the organizations crisis response.
• Leads planning and testing strategy for a large business segment. Oversees the execution of business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Acts as a subject matter expert on business continuity issues.
• Provides insight to the vision and direction for business continuity lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing. Ensures vision and direction are in alignment with Enterprise-Wide strategy.
• Guides the organizations' business units through the development of their crisis management plans, ensuring they have complied with organization-wide strategies.
• Creates an environment of consistent and effective crisis management that protects the business, builds relationships and develops awareness and accountability for crisis management. Supervises the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Amazon Web Services (AWS), Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Microsoft Azure, Process Design, Regulatory Compliance

Competencies

Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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