Account Manager
Coface
Account Manager
Coface
Global trade credit risk management provider
MISSION:
Maximize revenue and retention of profitable clients, whilst taking into account the loss ratio and the Weighted Average Portfolio.
Provide customers with the highest level of service starting from the inception date of the contract in order to build trust and solid relationship with clients.
Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect.
Manage the customer relationship throughout the client life cycle.
MAIN RESPONSIBILITIES:
Customer relationship management:
- Personally contact and secure existing customers accounts via regular and proactive communication.
- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
- Make telephone calls and in-person visits and presentations to existing customers.
- Provide good customer service by responding swiftly to queries and concerns from clients.
- Consult on the most effective cover for a particular need.
- Prepare bids and price quotations.
Portfolio management:
- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of direct accounts.
- Prepare sales proposals and renewals with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.
- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.
- Maximize the opportunities for all product lines, thereby maximizing contribution.
- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
- Demonstrate products and services to existing customers and assist them in selecting those best suited to their needs.
Market knowledge:
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.
- Keep detailed knowledge of new and existing products by liaising with colleagues.
- Introduce new products and promote them through regular visits and frequent communications.
- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.
Communication:
- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Participate in external events organised within the Region representing the company in the best light for building new business contacts.
- Work closely with the Commercial Support Functions to ensure a timely and efficient service to clients.
Underwriting savvy:
- Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and
delegations.
- Work with underwriters to amend policies where necessary in order to meet client demand.
Risk management and compliance:
- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.
- Adhere to compliance standards set by Coface and external regulators.
Customer relationship management:
- Personally contact and secure existing customers accounts via regular and proactive communication.
- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
- Make telephone calls and in-person visits and presentations to existing customers.
- Provide good customer service by responding swiftly to queries and concerns from clients.
- Consult on the most effective cover for a particular need.
- Prepare bids and price quotations.
Portfolio management:
- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of direct accounts.
- Prepare sales proposals and renewals with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.
- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.
- Maximize the opportunities for all product lines, thereby maximizing contribution.
- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
- Demonstrate products and services to existing customers and assist them in selecting those best suited to their needs.
Market knowledge:
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.
- Keep detailed knowledge of new and existing products by liaising with colleagues.
- Introduce new products and promote them through regular visits and frequent communications.
- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.
Communication:
- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Participate in external events organised within the Region representing the company in the best light for building new business contacts.
- Work closely with the Commercial Support Functions to ensure a timely and efficient service to clients.
Underwriting savvy:
- Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and
delegations.
- Work with underwriters to amend policies where necessary in order to meet client demand.
Risk management and compliance:
- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.
- Adhere to compliance standards set by Coface and external regulators.
At least 3 years of sales ideally within a credit insurance, banking, claims or factoring organization.
Coface helps businesses manage credit risk and enable trade. It provides a global suite of risk-management services, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. Its products work by protecting sellers from non-payment, assessing buyer risk with information services, collecting overdue debts, insuring individual risks, guaranteeing obligations, and financing receivables. The company differentiates itself through its 75-year track record, global reach across about 200 markets, a full end-to-end set of trade risk solutions, and the use of technology to support trade in both domestic and export markets. Coface’s goal is to help companies navigate uncertainty and grow by enabling safe, efficient trading.”}Seconds
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